Equal Opportunity Employer(minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity)
The Logistics Company
Requisition Code: 25-BLISS-013
Open Date: 8/1/2025
Status: Open
Work Location: Fort Bliss (TX)
Job Description:
SUMMARY:
The Personnel Assistant I will support the ID Card Section of MaD. The position performs a variety of tasks including, but not limited to clerical type duties. The work is under general supervision of higher-level personnel in preparation of various tasks involving Common Access Card (CAC), the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-time Automated Personnel Identification System (RAPIDS). The Personnel Assistant I is expected to always exercise discretion and tact; limited judgment may be necessary at times. The assistant may be required to operate general office equipment such as: computer, copier, CAC card machine, printers, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Exercises discretion, tact and good judgment when dealing with clients.
• Establishes/Maintains required forms, records, and files.
• Makes appropriate additions, revisions, and/or edits to records and files.
- Perform all functions required to issue ID cards, ID tags, Geneva Conventions cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements as defined in AFI 36-3026_IP, and the DoD RAPIDS Workstation and Verifying Official Information System (VOIS), and the RAPIDS Training Guide on a daily basis.
• Ensures requirements for “For Official Use Only” materials are properly followed, received, and secured in accordance with Army Regulations.
- Knowledge of objectives, processes, and procedures of military personnel management to include automation functions in the Defense the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS).
• Perform routine operator level maintenance on RAPIDs Workstation and printers IAW applicable instructions, standards and best practices stated in the VOIS standards.
- Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
- Uses good judgment and tact to answer recurring questions and resolve clerical and/or administrative problems.
• Research and reviews personnel records for mistakes or gaps and rectify changes.
• Research and/or provides information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended.
• Ensures that regulatory requirements related to a specific action are met.
• Uses Real-Time Automated Personnel Identification System (RAPIDS) and Defense Enrollment Eligibility Reporting (DEERS) system to provide excellent customer service.
• Uses administrative and clerical skills to maneuver and process through various software systems to complete tasks.
• Must comply with all OSHA regulatory requirements.
• Adherence to all TLC Policies accessed through Deltek Costpoint via the following path.
o
People > Employee Self Service > Company > Company Links > TLC Policies. o Please see the Notes field for Login information.
• This position supports the DOD on a federal installation and the candidate must be available to work at the assigned physical location during business hours.
o 6:00:AM-2:30PM-8:00AM-4:30PM (M-F)
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: • Other duties as assigned/approved by management.
Requirements:
EDUCATION and/or EXPERIENCE: Essential :
• High school diploma/GED or equivalent.
• Working knowledge of Adjutant General functions of the U.S. Army.
• College degree and military background is a plus.
- Working knowledge of objectives, processes, and procedures of military personnel management to include automation functions in the Defense the Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS).
• Must have proficient computer skills and experience in using Microsoft Office.
• Must be able to effectively communicate with employees within the office, personnel in other offices and military personnel to clarify, obtain or provide information.
• Knowledge of principles and processes for providing customer and personal services (i.e., meeting quality standards for services and evaluation of customer satisfaction).
• Knowledge of principles and processes of personnel information systems.
• Knowledge of Common Access Card (CAC) procedures and regulations.
• Knowledge of Army rank structure and military unit relationships.
• Knowledge of mobilization/demobilization operations IAW FORSCOM Regulation 500-3-1 through 500-3-5.
• Ability to monitor/assess performance of self and organizations to make improvements or task corrective action.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to obtain access and be proficient in one or more automated systems to accomplish tasks as required by mission requirements, such as DEERS, RAPIDS.
• Must be able to obtain and maintain CAC Card access and network access.
• Comply with all Project Directives and Company policies.
Preferred :
• College degree and military background is a plus.
LANGUAGE SKILLS: Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to customers, internal and external, clients and other employees in the organization. Ability to interpret instructions and information and explain to others in the performance of this job in English.
PHYSICAL DEMANDS: Work is generally performed in an office environment which requires sitting or standing and working on a computer for long periods of time. Required to walk, stand, sit and move about the property for long periods of time. Essential and marginal functions require maintaining physical condition necessary for: bending, stooping, sitting, walking, or standing for prolonged periods of time, operating through extended periods of high stress. If applicable the employee must occasionally lift and/or move up to 50 pounds. Must possess visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; and the manual dexterity to operate a cell phone, handheld radio, telephone, and keyboard.
WORK ENVIRONMENT/HOURS: This position is not eligible for remote work, as the essential functions of the role require the employee to perform duties on-site. Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. If applicable work 10(+) hours per day. Must be able to work in fast paced, multi-task environment. Will require having flexed hours to accommodate for mission requirements to include weekends and Holidays. Overtime may be required.
EXPECTATIONS: •
Transportation & Access: You must have reliable transportation to and from work and be able to access military installations.
•
Background & Drug Screening: Employment requires passing a background check and pre-employment drug screening. Random drug and alcohol testing may also occur without prior notice.
•
Timesheets: Record your actual work hours daily and ensure your entries are accurate and timely to support smooth operations.
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Dress & Punctuality: Arrive on time and dress appropriately for your shift.
BACKGROUND INVESTIGATIONS: All employees are required to undergo an initial background investigation as a condition of employment. Additionally, employees may be subject to subsequent background investigations if circumstances warrant, such as the emergence of a need, an issue, or probable cause.
Employees assigned to work on federal installations or projects must also comply with government-mandated background investigations, which are conducted independently of the company's investigations. Employment and continued assignment to federal installations are contingent upon successfully meeting and maintaining these requirements.
Equal employment opportunity, including veterans and individuals with disabilities.
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