Partner Business Director - Military veterans preferred

Location: Remote, Nevada, United States of America

Requisition ID: R32196

Position_Type: Full time

Job Description

Who we're looking for

As the Partner Business Director, you will be at the forefront of driving Zendesk’s partner ecosystem performance. This role requires a strategic leader who can support the SVP of Partner to ensure we operate in line with our strategic goals. This role requires an independent thinker with exceptional organizational and communication and leadership skills. The ideal candidate will be comfortable working cross functionally and be able to manage complex projects

What you'll be doing

• Execute a structured ROB to maintain focus on sales targets, ensuring consistent performance against goalsOversee cross functional projects across departments to drive the partner agenda

• Develop and implement operational processes to improve business performance- Prepare quarterly business reviews and ensure effective communication of decisions and strategies

• Assist in the development and execution of the partner teams strategic goals and objectives

• Help foster a positive high performance partner culture creating cross functional best practices

• Ensure the team has access to the right tools and resources, developing and executing an operational plan that aligns with sales objectives.

• Manage business finances to support business

• Special projects: lead and manage special projects, ensuring they are completed on time and within budget- and collaborate with other departments to ensure successful project implementation and aligned with business goals

What you bring to the role

• 10+ years in partner programs, channel management, or corporate communications, preferably within the SaaS or technology sectors.

• Analytical Skills: Strong analytical abilities with experience in forecasting and performance metrics.

• Collaboration: Proven experience in building collaborative relationships across teams to drive results.

• Program Development: Demonstrated expertise in building and implementing partner programs, with a strong understanding of channel strategy and focus on delivering exceptional partner experiences.

• Leadership Skills: Exceptional project management capabilities with a focus on achieving sales targets and operational excellence.

• Education: Bachelor’s degree required; MBA preferred.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $187,000.00-$281,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Equal employment opportunity, including veterans and individuals with disabilities.

PI276845445