Job Title: Assistant Manager – Operations
Function: Ground Operations
Reporting to: Manager - Operations
1. Purpose
Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift
2. Key Responsibilities
Operational
· Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations for
. Ensuring timely and accurate connections of shipments onto the approved ground network
. Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
· Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
· Ensure smooth conduct of activities related to Point to Point operations, Multi-level billing operations and EDL/ ODA operations during the shift
· Manage connections of daily inbound and outbound shipments on the rail network
· In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations
· Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift
· Coordinate with check-posts and nakas for clearance of shipments
· Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub
· Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers
· Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
· Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
· Ensure availability of sufficient vehicles during the shift for inbound / outbound operations
· Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs
· Oversee vehicle placement at bays and monitor the tally and loading operations during the shift
· Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same
· Handle all internal/ external communications during the shift for smooth operations
· Check and revert on mails from management, in conjunction with relevant departments
· Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance
· Conduct daily staff briefings, including communication regarding any operational changes in the shift
· Support the Head – Ground Hub in shift planning
· Ensure safe handling of all shipments and report any damage cases to the origin
· Ensure adequate manning of the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.
· Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
· Responsible for generation of all MIS related to Ground Hub operations during the shift
People
· Provide direction, guidance and support to the employees to help them discharge their duties effectively
· Ensure capability building for the team
3. Key Result Areas and Key Performance Indicators
A.Ensure service quality and excellence in the Ground Hub
· Timely connectivity of inbound loads to the PUD / DCs (% compliance)
· % Stock lying at hub (SLAH)
· Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
· Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit:
· Number of instances of misroutes and misconnections
B. Ensure Network Health in the shift
· Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles) in the shift
· % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift
C.Ensure Performance Driven Culture
· Adherence to Performance Management system timelines and guidelines
