GRS Specialist - Military veterans preferred

Job Details

Global Regulatory Specialist

Location: Hybrid Opportunity - candidates local to the Greater Houston area only

Schedule: Full Time

About Universal

Universal is a global community that supports professional business aviation. As a member of that community, your daily work touches upon world events, history-making initiatives, and the lives of people around the world. Our employees succeed through teamwork, commitment, integrity, and innovation. Working together, they both solve and prevent problems. They reduce risks that could impact on our internal and external customers.

Together, we are Universal.

We care about our global community that touches more the 30 countries and thousands of people worldwide.

We care about regulations, and details, and the outcomes of our actions.

We know that through our care we help our clients achieve successful missions.

We are Universal.

We move organizations that then move the world.

Job Summary

Regulatory Services Specialist is responsible for facilitating the operational success of all mission-related Regulatory activities. Ensure services are professionally arranged in a timely manner in accordance with all applicable policies, procedures, regulations and client preferences by collaborating closely with governing bodies, external vendors, service providers, and internal team members and other departments. Coordinate directly with Universal’s clients on all aspects of their regulatory needs; captures these needs and develops them into a functioning plan to facilitate requirements. Advisor serves as liaison between TSS clients and worldwide agencies to ensure compliance of regulatory requirements. Perform other duties as assigned to ensure the successful completion of client missions.

Essential Duties and Responsibilities

1. Communicate directly with clients to process regulatory requirements under minimal supervision.
2. Provide clients with current and accurate regulatory information during all aspects of the tripload process.
3. Disseminate regulatory service requests to governing bodies, vendors and other service providers as documented in the trip write-up process and indicated in proprietary mission support system.
4. Communicate directly with governing bodies, vendors and other service providers to complete service confirmations for requested regulatory products and services as documented in the trip write-up process and indicated in proprietary mission support system.
5. Collaborate with internal Universal departments and worldwide governing officials to ensure compliance with all regulatory requirements related to trip schedules, destinations, traveler requirements, aircraft specifications, and all other pertinent factors.
6. Perform specialized regulatory services directly on the customer’s behalf.
7. Monitor mission support system to ensure all regulatory details are completed and all services are acknowledged and confirmed according to required lead times, curfews, operating hours and other time driven factors.
8. Check messages and requests before transmission and thoroughly review each folder upon completion of the assigned task to ensure accuracy; maintain high level of quality as defined by regulatory entities (“Governing Bodies”), company policies and procedures, and best practices.
9. Identify issues and work with peers and management; assist in development of solutions to improve quality of service.
10. Complete other duties and projects as assigned.

Qualifications and Requirements

• Minimum of five (05) years of work experience; experience in aviation or another highly regulated industry a plus.
• Completion of high school, vocational school or equivalent; some college or equivalent military experience required.
• Bilingual in Spanish with the ability to speak, read, and write is preferred
• Familiarity with Department of Homeland Security, international travel rules, regulations and restrictions desired.
• Must be proficient and capable of working in a computerized office environment including knowledge and skill in Microsoft Office Suite
• Ability to navigate multiple databases simultaneously to provide services to clients in a timely and efficient manner
• Excellent interpersonal skills and customer service skills.
• Ability to proactively lead conversations and gather information to ensure client satisfaction.
• Ability to work under pressure and prioritize actions according to deadlines and changing environment.
• Ability to use a multi-line telephone to include, but not limited to placing calls on hold, transferring calls, and setting up conference calls.
• Ability to apply military time using 24-hour clock.
• General knowledge of geography and the ability to determine how it relates to travel.
• Ability to apply attention to detail to ensure accuracy of data entered into proprietary trip support system
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
• Active listening skills to clearly understand client requests and ability to apply knowledge to ascertain, and anticipate, client needs in a proactive manner
• Ability to apply basic math skills to accurately calculate flight schedules

Benefits

New full-time employees are eligible for benefits at the first of the month following 30 days of employment.

Benefits include:

Voluntary

• Medical – choice of up to 4 plans depending upon your location, full mental health benefits
• Dental – includes adult orthodonture options
• Vision
• Supplemental Life Insurance
• 401K Plan with company matching contributions

Company Provided

• Life and disability coverage
• Employee Assistant Plan
• Paid Time Off (Vacation, Sick Time and Floating Holiday)
• Company Holiday (7 annually)

For additional details, please review our benefits site: https://uwabenefits.com/

Other Information

• Hybrid work from home / typical office in open floor plan with cubicles in a team-based call center environment; must have ability and willingness to do both or either depending on shift demands, including having reliable connectivity to remote office.
• Must be capable of working rotating shifts in a 24/7, 365 days a year operation.

Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Universal Weather and Aviation, Inc. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

ental laws and regulations.