Enrollment Specialist II (Remote) - Military veterans preferred

Title: Enrollment Specialist II
Department: Admissions
Classification: Staff, Non-Exempt, Hourly
Reports to: Director, Admissions Operations & Communications
Location: Remote
Starting Salary: $24.00 per hour

Position Overview

Under the direction of the Director, Admissions Operations & Communications, the Enrollment Specialist II will provide guidance and an additional level of support for the team of Enrollment Specialists in their efforts to provide responsive, informative service to prospective students interested in Antioch University degree and certificate programs. In collaboration with our national team of Admissions Counselors, the Enrollment Specialist II will guide prospective students through their initial steps in the enrollment process. This class is distinguished from Enrollment Specialist I in that this role performs not only level-I duties but also a broader range and more complex admissions support. Responsibilities are primarily phone, text, email and online chat-based communications with prospective students interested in our broad portfolio of programs offered across Antioch University.

Essential Job Functions

• Enrollment Specialist II Duties 90%
  • Work alongside Director, Admissions Operations & Communications to provide support and training for the Enrollment Specialists Team.
  • Generate weekly reports tracking activity and conversions generated by the Enrollment Specialists.
  • Oversee central Communication Center email account, routing messages to the appropriate campus personnel and responding to requests for information
  • Handle incoming phone calls from prospective students seeking to learn about Antioch University programs in order to engage in conversations to provide an informative first step in their admissions experience
  • Make outgoing phone calls to prospective students who have requested information about Antioch University programs in order to engage in conversations to provide an informative first step in their admissions experience
  • Engage in online chat conversations with prospective students to provide basic answers to questions and coordinate next steps in the admissions process
  • Provide prospective students and applicants with general information about their program of interest
  • Document prospective student interests, needs, goals concerns, and questions into the University’s CRM system
  • Assist with the promotion of University events including Admissions Counselor appointments, Open Houses, and Informational Webinars
  • Schedule meetings between prospective students and Admissions Counselors or program faculty
  • Complete frequent training to become proficient in Antioch University admissions policies and develop a thorough understanding of the Antioch University student experience
  • Participate in monthly and specialized calling campaigns.
  • Responsible for meeting key performance indicators weekly, monthly, quarterly.

• MISCELLANEOUS 10%
  • Participate on university-wide committees as requested and engage others in enrollment initiatives
  • Work in collaboration and cooperation with leadership and academic divisions on campus
  • Performs other duties as assigned

Minimum Requirements

• Bachelor’s degree is preferred, but not mandatory - equivalent experience will be considered
• Familiarity with CRM technology and tools (Salesforce/TargetX experience strongly preferred)
• Experience in service-oriented communication center environment is preferred
• Experience working in a post-traditional or graduate learner focused admissions role preferred

Knowledge, Skills and Abilities

• Knowledge and experience administrative computing and document imaging systems, preferably TargetX and Salesforce
• Knowledge of admissions policies and procedures
• Strong computer skills and knowledge required to utilize computer generated reports and maintain related databases. Ability to learn new computer applications and administrative software
• Excellent written and verbal communication skills, including ability to use tact and diplomacy
• Excellent commitment to teamwork and customer service skills
• Strong organizational skills
• Demonstrated ability to engage people through conversation to clearly communicate program/product information and effectively convey the value of the offering
• Ability to effectively learn the details related to a variety of academic offerings and experiences in order to confidently educate and inform those you engage with
• Ability to work entire days from a computer and phone station
• Ability to bring an authentic, vibrant and caring personality into each conversation you engage in
• Ability to remain patient and positive while interacting with a wide range of people from a diverse set of backgrounds
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing assignments in a timely manner

Hours of Employment

This is a full-time remote position serving a national university. A work schedule will be established in consultation with the supervisor. Occasional evening and weekend hours may be required. The typical work week is Monday through Friday, 40 hours per week.

Work Location

Remote

Physical Requirements

While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. The employee is occasionally required to reach with hands and arms. The individual must regularly lift and/or carry up to 20 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Requires daily use of computer and other standard office equipment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply

Please email a cover letter, resume/CV, and three professional references with contact information at the time of application to: Employment@antioch.edu In the subject line of the email, please state AU Enrollment Specialist II (remote)

Coalition for the Common Good (CCG) EEO Statement:

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.