INSIDE SALES SUPPORT - Military veterans preferred

POSITION SUMMARY

Develops, verifies, and communicates service repair quotes to internal and external service customers in a timely manner. Ensures quotes are accurate and supportable (sub-let repair, parts availability, labor availability). Coordinates scheduling equipment repair with service and parts personnel. Advises the branch service team of quote status as required. Works with the CSS salesmen as required.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• This role will be part of the Regional Quoting Team, reporting to the RM (Recommended Maintenance) Manager supporting Service and Maintenance Quoting functions.
• Works with RMM to develop and improve the Recommended Maintenance Program.
• Supports the Regional Quoting team and works alongside to provide coverage as required.
• Works with the Service Manager, Operations Manager, and Parts Manager to support strategic plans, objectives, and goals, as it relates to customer service quoting and invoicing.
• Works with service technicians to determine labor repair requirements to provided customers best repair value and Equipment Depot reasonable revenue.
• Handles quote requests, concerns, and complaints in a prompt and professional manner
• Initiates customer outreach to facilitate understanding of Recommended Services and provides clarification.
• Engages in follow up communications with customer to ensure quote receipts and service quality.
• Knowledgeable of the internal operation system and uses the tools available to create quotes.
• Ensures quotes are accurate, complete, and follow reasonable repair guidelines regarding parts, labor hours, and sublet repairs (as required).
• Develops procedures for tracking quote approval and subsequent parts orders (by working with the Service teams).

SKILLS & ABILITIES

Education: High School Diploma or GED
Experience: 2 years of Administrative experience preferred; Extensive knowledge of equipment repair procedures and techniques
Computer Skills: Basic knowledge and abilities of Microsoft Office products and knowledge of service software relating to quoting, scheduling, and invoicing

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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