2025-08-08
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Indore
India
Key Roles & Responsibilities:
1.Operational Supervision:Â Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network.
2.Team Management:Â Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
3.Exception Handling:Â Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
4.Performance Monitoring:Â Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
5.Documentation Oversight:Â Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
6.Resource Planning:Â Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
7.Staff Training and Development:Â Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
8.Communication Management:Â Handle internal and external communications related to operations and provide timely updates to management on shift activities
Key Performance Indicators:Â
| Sr. No. | Key Result Areas | Key Performance Indicators (KPIs) |
| 1 | Service Quality and Excellence | Percentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections |
| 2 | Network Health | Number of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs |
| 3 | Operational Efficiency | Percentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances |
| 4 | Exception Management | Number of exception cases successfully resolved within the shift; average resolution time for exceptions |
| 5 | Team Performance and Engagement | Employee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives |
| 6 | Resource Management | Availability of vehicles during the shift; efficiency in vehicle placement and loading operations |
