Your IT Future, Delivered

System Support Specialist (System Monitoring)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Infrastructure System Monitoring. Our Tools Operations team is continuously expanding. No matter your level of Operations Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Linux #Shell #Perl #Splunk

Grow together

Your role as System Support Specialist:

• Provide day-to-day operations support and help investigate and resolve incidents related to the system monitoring tool.
• Configuration, implementation and troubleshooting of system monitoring policies.
• Perform maintenance, upgrades, and patching of supported monitoring tool.
• Work closely with various internal IT teams, not limited to Infrastructure Operations teams, Application Support teams, and Service Owners on managing, proposing and implementing system monitoring.
• Coordinate with external vendor for bugs, vulnerabilities and other issues related to the system monitoring tool.

Ready to embark on the journey? Here’s what we are looking for:

As a System Support Specialist, having Windows and Linux basic administration skills is essential. Very good knowledge of Shell/Perl scripting will also be an integral part of this role. Basic knowledge of OpenText Operations Bridge Manager, Splunk ITSI or any similar system monitoring tool is a huge advantage.

You are an IT technology aficionado, therefore ability to learn new technologies quickly and adapt to changing environments. You can work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
• Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.