Card Fraud Specialist - Military veterans preferred

Pen Air Credit Union

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida. 

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too. 

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more……….!

The starting pay for this role is $20.79/hour.

About the role:

Provides full member service regarding all aspects of card fraud in the Risk Management Department. Processes and investigates Debit card disputes and inquiries. Assists processor with Credit Card inquiries. This role involves monitoring and researching suspicious activity, processing debit card dispute and fraud claims meeting all Regulation E requirements, cancellations, and compromises, as well as supporting various aspects of card operations, including credit and debit card programs, ATM operations, and related financial products, member card errors, and provides operational support to branches, departments, and members. Review and assess the credit union’s debit card claims and disputes, provide plastic loss projections and analytics, support frontline inquiries, and perform accounting tasks such as reconciling and balancing general ledgers (GLs).

Major Duties and Responsibilities:

• Conducts investigations of fraudulent activity to ensure minimal loss to the organization.
• Coordinates recovery of losses due to fraudulent activity.
• Responds to member/employee inquiries regarding disputes & charge back information.
• Review fraud trends, complete card portfolio analysis, and make recommendations to management.
• Maintains and updates procedures to detect and prevent the occurrence of fraudulent activity and reporting trends to management to ensure policy updates.
• Acts as liaison to Regulatory agencies, vendors/merchants, & auditors.
• Performs other job-related duties as assigned.

Minimum Qualifications:

• Three years to five years of similar or related experience, including preparatory experience.
• A high school degree or equivalent
• Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purpose of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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