Foundation Medicine, Inc.
About the Job
The Director, Strategic Operations & Enablement is an action-oriented leader, strategic thought partner to FMI stakeholders, and a driver of innovative solutions that bring lasting value to the organization and to our BioPharma partners. The Director develops and drives cross-functional initiatives supporting best-in-class customer experience, leads prioritization, and mobilizes others to optimize BioPharma’s operational and financial capabilities.
Key Responsibilities
- Lead cross-functional initiatives and improvements that have significant impact on BioPharma achievement of OKRs. • Lead and drive Strategic Operations activities with Marketing & Training, Product Innovation and Roche Diagnostics Team
- Partner with Marketing & Training team to build analytical solutions and incorporate market intelligence to help enable lead targeting strategy and launch strategies
- Partner with Product Innovation to build solutions to help facilitate preparation for product development stages and approvals, in addition to understanding the quantifying market landscape and opportunities
- Partner with Roche Diagnostics to build an integrated competitive and market intelligence capabilities, and solutions determining the impact of external events on the biopharma portfolio.
- Contribute to development of Business Insights and Enablement strategy and delivery
- Develop, maintain, and scale critical business processes on behalf of the BioPharma business unit
- Build and leverage relationships with key stakeholders across the organization to identify opportunities for operational/process improvements ensuring a smooth customer experience
- Own implementation of solutions to inefficient processes and workflows, contributing directly to achieving organizational goals
- Understand key business measures and align with collaborators across FMI to develop KPIs and tracking mechanisms; regularly identify opportunities for growth and efficiency
- Partner with insights and analytics teams to interpret voice-of-customer insights and translate into transformative initiatives improving customer satisfaction
- Drive operational excellence and integration of best practices across BioPharma and the broader FMI organization
- Develop dashboards to track customer experience initiatives.
- Facilitate the evolution of business systems and platforms (e.g., Salesforce)
- Partner with customer-facing teams to build robust dashboards and interfaces capturing account-level data
- Serve as a mentor for other team members
- Other duties as assigned
Qualifications:
Basic Qualifications:
- Bachelor’s Degree in business or scientific discipline or additional relevant experience
- 12+ years of experience in process excellence or business operations in biotechnology, biopharma, or a similar setting
Preferred Qualifications:
- Undergraduate degree in a life science
- Master of Business Administration Degree or graduate degree in a relevant discipline
- Management consulting experience
- Experience:
- leading, handling-and mobilizing multiple partners (including top executives) and demands in a dynamic change orientated environment
- strategizing, designing, and executing towards departmental goals
- generating creative new approaches to solving business problems
- driving collaborative successes with limited mentorship
- Excellent communication skills in presenting complex concepts to both executive leadership and operational teams
- Superior problem solving and analytical skills, takes a data-driven, analytical approach to draw upon business insight where information is incomplete
- Self-motivated and independently results-oriented as demonstrated history of, and interest in, driving business impact in a highly autonomous role
- Understanding of HIPAA and the importance of patient data privacy
- Commitment to reflect FMI's Values: Passion, Patients, Innovation, and Collaboration
#LI-Hybrid
About Foundation Medicine
Confidence, or the belief that we need to check every box before applying for a job, can sometimes hold us back from going after a role that inspires us. At Foundation Medicine there's no such thing as the 'perfect' applicant, and our company is a place where every employee can make an impact and continue to grow whatever background they may have or path they may have taken. So, as long as you meet the basic qualifications for a role, please apply if you see a position that would make you excited to come into Foundation Medicine every day and help us transform cancer care.
Equal employment opportunity, including veterans and individuals with disabilities.
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