Card Services Manager - Military veterans preferred

Pen Air Credit Union

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida. 

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too. 

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more……….!

The starting salary for this role is $72,916 per year.

About the role:

Responsible for the product lifecycle and support of PenAir's card products, systems, and solutions to ensure full functionality on a daily and ongoing basis. Stay abreast of the industry landscape to ensure the credit union remains relevant with our card products, systems, and solutions. Work directly with vendors to achieve desired results and maintain strong relationships between departments and internal/external contacts. Works closely with various managers across PenAir to ensure collaborative and frictionless products, systems and solutions.

Major Duties and Responsibilities:

• Responsible for card product engagement and the servicing, systems, and solutions related to the debit and credit card programs. Coordinates updates, feature releases, and product migrations with stakeholders and vendors/partners to ensure successful implementations. Coordinates recovery of losses due to fraudulent activity.
• Identifies, recommends, and executes changes or campaigns that improve the engagement, experience, performance, and efficiency of PenAir’s payments products and services. Ensures product and project prioritization aligns with the credit union's strategic initiatives.
• Implements and maintains new and existing card products and services that support the credit union’s strategic initiatives and business objectives. Ensures both product maintenance and product innovation are prioritized. Collaborate with all involved departments and vendors/partners to implement projects and initiatives, often managing multiple projects or initiatives at the same time.
• Evaluates and manages third party vendor relationships associated with card products to ensure optimal performance. Analyze product usage and data to understand both member and credit union needs and determine product and project prioritization.
• Manages a cohesive, trained, and motivated team to ensure department needs are met by providing training, individual team member development, support, and leadership for staff. Influence team and other stakeholders towards continuous improvement of card products, systems, and solutions. Manages employee performance, while coaching and setting individual goals. Facilitates new hire process for new Card Services employees. Assists with card-related training across the organization as needed.
• Perform other job-related duties as assigned.

Minimum Qualifications:

• Five years to eight years of similar or related experience, including management experience. Knowledge of card networks and card processing systems and familiarity with relevant regulations governing card products and services.
• (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position. 

Other Skills:

• Demonstrates highly effective interpersonal skills required to interact with multiple areas and levels across the company and create trusting business partnerships. 
• Demonstrates a high level of ownership and responsibility. 
• Ability to manage multiple priorities concurrently, resolve conflicting requests, and adapt to changing work demands and priorities. 
• Ability to work independently with minimal supervision. 
• Excellent written and verbal communication and presentation skills. 
• Strong leadership and collaborative skills. 
• Ability to apply judgement without hesitation in decision making situations. 
• Ability to influence others without direct reporting relationship.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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