Senior SalesForce Developer- Enterprise Systems - Military veterans preferred

Senior SalesForce Developer- Enterprise Systems

ID: 001230SR
JOB FUNCTION: Information Technology
LOCATION: Cambridge
WORK FORMAT: Hybrid
JOB TYPE: Full-time
BRAND: Harvard Kennedy School

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Kennedy School?

The John F. Kennedy School of Government at Harvard University is one 12 graduate and professional schools at the university. Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. By combining cutting-edge research, the teaching of outstanding students, and direct interaction with practitioners, we have an impact on solving public problems that no other institution can match. When you work at Harvard Kennedy School, you make a difference.

The Senior Salesforce Developer is responsible for the design, development, administration, and strategic enhancement of Salesforce and other integrated business systems. This role plays a vital part in delivering scalable, efficient, and high-impact solutions across the Salesforce platform, including but not limited to Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud. The developer collaborates closely with business and technical stakeholders to translate complex requirements into innovative and sustainable solutions that drive organizational success.

This role plays a key role in the configuration, optimization, and continued evolution of Salesforce systems for HKS, including Marketing Cloud, Pardot and Experience Cloud. This position is responsible for system enhancements, configuration management, testing and deployments, end-user training, reporting and dashboard creation, and maintaining data integrity. The Senior Salesforce Developer also serves as a primary contact for end users and helps design and verify solutions aligned with business goals.

Position responsibilities:

The Senior Salesforce Developer is involved in relevant IT projects, leading technical aspects, managing deployments, and supporting integration across systems. Responsibilities include:

• Manage Salesforce.com and Marketing Cloud applications including configuration, enhancements, and deployments.

• Lead change management efforts, including version control, release planning, and coordinating deployments.

• Partner with stakeholders to gather requirements, propose solutions, and implement enhancements.

• Provide end-user support and deliver training to improve Salesforce adoption.

• Maintain user roles, profiles, access settings, security, and sharing rules.

• Create and manage custom objects, workflows, validation rules, flows, and approval processes.

• Lead integration efforts with third-party systems, collaborating with HKSIT AppsDEV and Central IT as needed.

• Monitor Salesforce releases to identify enhancements and ensure backward compatibility.

• Create department-wide and ad-hoc reports and dashboards based on evolving business needs.

• Document processes and deliver clear technical communication across all levels of the organization.

• Train new staff and serve as a Salesforce and Marketing Cloud subject matter expert.

• Provide support and training for additional systems such as Qualtrics (evaluations), Canvas (LMS), and Drupal (website CMS).

Other Responsibilities

• Adhere to HKS IT protocols regarding supported platforms, data privacy, and security policies.

• Perform additional tasks as assigned.

Basic Qualifications:

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

• 3–5 years of Salesforce.com experience, including advanced knowledge of Marketing Cloud and Pardot.
• Proven expertise in Salesforce deployments, sandbox management, and production releases.
• Experience designing and implementing scalable solutions based on stakeholder requirements.
• Proficiency in creating flows, workflows, reports, and dashboards.
• Familiarity with AppExchange packages and third-party integrations.
• Working knowledge of Apex, SOQL, MS SQL, HTML, CSS, Python, or Java.
• Strong communication and documentation skills.

Preferred:

• Bachelor's degree in a technology-related field preferred.
• Experience in a technical role with responsibility for CRM and database tools.
• Experience with Salesforce in an academic or executive education environment is a plus.
• Ability to manage multiple projects, meet deadlines, and handle sensitive data with discretion.
• Stay current with new and emerging technologies, particularly within the Salesforce ecosystem and related enterprise platforms.
• Maintain comprehensive technical documentation for systems, configurations, and processes.

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity

• Physical demands and work environment: Normal office environment with hybrid work options. Some after-hours work may be required for releases, incident response, or other time sensitive work.

Work Format Details

This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 058. Please visit? Harvard's Salary Ranges? to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard’s academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, sex, ethnicity, color, national origin, religion, disability, or any other characteristic protected by law or identified in the university’s non-discrimination policy. Harvard’s equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Equal employment opportunity, including veterans and individuals with disabilities.

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