Chiropractic Acupuncture Assistant - Military veterans preferred

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Chiropractic-Acupuncture Assistant is responsible for the schedule of the department by handling the referrals for new patients and follow ups, answering the phones for patient calls, answering voice mails, and My Chart messages. They are creating a friendly, welcoming, and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They scrub the schedules to minimize errors, set up  and clean the provider treatment rooms, and order supplies. The Chiropractic-acupuncture assistants participate in organizational initiatives such as encourage My Chart utilization and Welcome tablets. 
Responsibilities: 

• Greet and welcome patients upon arrival.
• Ensure reception area is well-maintained and all front desk activities are fully operational at the start of business hours.
• Performs patient check-in, collecting and recording patients’ personal and medical information.
• Answer incoming calls, answer patient or client inquiries, check voicemail and respond to emails timely.
• Inform patients of TrueCare services, policies, and procedures.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Epic.
• Review the “Agriculture/Migrant” question with patients according to current protocol and accurately enter data into Epic.
• Prepare exam room for patient by wiping down the table, setting up new table paper and opening chart for provider.
• Pre-register, register and schedule patient appointments, confirm patient appointments and recapture missed appointments.  
• Assist patients with completion of registration forms, as needed.
• Process referrals and apply for continuation of referral(s).
• As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to provider staff.
• May assist Chiropractor-Acupuncturist during the exam, or post exam for translation or as in-room clinical assistant.  
• Assists the Chiropractor-Acupuncturist with patient blood pressure screening assessment .
• Assist Chiropractor-Acupuncturist with patient education, during the exam and post exam, including handing out patient educational materials.
• Manage Chiropractor and Acupuncturist schedules in accordance with TrueCare scheduling guidelines.
• Orders supplies necessary for both service lines.
• Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
• Input collection and insurance information into Epic. Ensure self-pay billing is completed daily.
• Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.

Qualifications:

• High school diploma or equivalent.
• One to three (1 - 3) years’ experience as a Chiropractic or Acupuncture Assistant, Medical or Dental Receptionist and/or Administrative Assistant.
• Two to four (2 – 4) years’ customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint.
• Competency taking blood pressures     

• Medical Assistant Certificate
• Bilingual in English and Spanish.
• Current BLS certification.
• Experience working with EHR.
• Knowledge of healthcare and medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-10 and CPT/HCPCS coding conventions and procedures.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

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