Executive, Customer Service (Ocean Freight) - Military veterans preferred

Job Responsibilities:

• Provide “Total Service” to our value customers.
• Handling all day-to-day operational activities, ocean export shipments from booking, documentation, transportation, custom brokerage until invoicing, completed of shipment files.
• Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
• Arrange booking and get booking confirmation from allocated carriers with correct service contract use. Be responsible for preparing and sending out orders to our customers, ensuring accuracy and timeliness.
• Maintain high quality service and ensure all data, details are accurate insert in system and to internal/ external customer.
• Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
• Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers (when necessary);
• Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements;
• Preparing and/or processing export declarations, including the required ‘electronic export information’, responsible to update respective clients on the clearance progress;
• Arranging transportation, empty delivery, pick up of cargo from and to exact location;  Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor picks up the cargo or delivers cargo. Planning container within the freetime;
• Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs;
• Preparing and/or processing carrier Bills of Lading, Delivery Orders, legalization of documents or any other shipping documents; Issuing House Bills of Lading or equivalent documents accurate and timeliness;
• Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
• Preparing and/or ensure invoices are bill to customer, related party;
• Coordinating the movement of shipments between origin and destination;
• Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers;
• Engage GSC services and fully utilize, report any error in GSC BP Portal system;
• Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring;
• Manage vendor performance, recording service failure in monthly vendor management performance report;

We are expecting the incumbent to meet these requirements:

• Minimum Bachelor’s Degree in any field.
• With 2-3 years’ experience in freight forwarding industry especially in Ocean Freight.
• Excellent time management skills and the ability to prioritize work.
• Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
• Able to work in a fast pace and challenging environment.
• Candidate to ensure efficient and high-quality customer service across all channels while driving continuous process improvements and operational excellence.
• Candidate must be able to analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.
• Proficiency in Microsoft Office (Word, Excel & PowerPoint, using customs portal for submission & approval status)
• This position is located in USJ, Selangor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.