Core4ce
IT Support Specialist
882-383
Core4ce is actively seeking a dedicated and skilled JBSA IT Support Specialist to join our team of innovators, self-starters, and critical thinkers at the DHA - Fort Sam Houston location. Your responsibilities will include providing first-level contact and problem resolution for all users with hardware, software, and applications problems. You will be expected to resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. You will be responsible for troubleshooting, repairing, and resolving various issues/requests for peripheral devices
Responsibilities
- Maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment
- Ensuring that Government assets are maintained responsibly.
- Creating and maintaining good technical documentation to assist with the quick resolution of future problems
- Ensure all IT policies and procedures are up to date and properly followed.
- As a member of Core4ce, you will be expected to embody our values by being a team player, demonstrating a passion for learning, and contributing to our mission of supporting national security.
- This role is ideal for someone who is a problem-solver at heart and enjoys working in a dynamic, mission-driven environment.
Requirements
- Ability to obtain a Secret DoD clearance
- At least 1 -2 years of professional experience in information technology or a directly related field.
- Experience supporting enterprise hardware, software, peripherals, specifically Microsoft and COTS software.
- Be able to lift 50 lbs.
- Proficiency in Windows/Linux/Mac OS environments
- Knowledge of computer hardware, including laptops, desktops, servers, and networking equipment
- Experience with troubleshooting and resolving software issues
- Familiarity with the principles of IT security
- Ability to manage multiple tasks and projects simultaneously
- Strong communication and customer service skills
- Experience with IT support ticketing systems
- Ability to create and maintain technical documentation
- Understanding of network fundamentals, including TCP/IP, LAN/WAN, and wireless networking
- Proficiency in Microsoft Office Suite and other common desktop applications
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Commitment to continuous learning and improvement
Why Work for Us?
Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes.
We offer:
- 401(k) with 100% company match on the first 6% deferred, with immediate vesting
- Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
- Unlimited access to training and certifications, with no pre-set cap on eligible professional development
- Tuition assistance for job-related degrees and courses
- Paid parental leave, PTO that grows with tenure, and generous holiday schedules
- Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.
Join us to build a career that matters—supported by a company that invests in you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.
- Proficiency in Windows/Linux/Mac OS environments
- Knowledge of computer hardware, including laptops, desktops, servers, and networking equipment
- Experience with troubleshooting and resolving software issues
- Familiarity with the principles of IT security
- Ability to manage multiple tasks and projects simultaneously
- Strong communication and customer service skills
- Experience with IT support ticketing systems
- Ability to create and maintain technical documentation
- Understanding of network fundamentals, including TCP/IP, LAN/WAN, and wireless networking
- Proficiency in Microsoft Office Suite and other common desktop applications
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Commitment to continuous learning and improvement
- 1+ to 2 years of hands-on experience in an IT support role
- Experience providing end-user support and resolving issues to ensure reliable and efficient operation
- Proven track record of maintaining IT equipment and managing inventory
- Experience with the installation, configuration, and troubleshooting of computer systems and applications
- Prior experience working in a military or defense-related environment is a plus
- Familiarity with ITIL framework and adherence to best practices in IT service management
- Experience with remote desktop applications and VPN technologies
- Demonstrated ability to follow policies and procedures for IT support
- High school diploma or equivalent; additional certifications or education in IT are highly desirable
- Experience in creating and updating technical documentation
- History of working effectively in a team and contributing to team goals
- Evidence of ongoing professional development in the IT field
San Antonio, Texas, United States
Full-Time/Regular
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal employment opportunity, including veterans and individuals with disabilities.
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