TL IP - Military veterans preferred

Job Title: Team Leader

Job Location: Mumbai

In this role, you will have the opportunity to lead a team of professionals, aligned with a service line, and be responsible for process, stakeholder & employee management. You will ensure delivery of services are in accordance with the company policies and guidelines, and you will embed continuous improvement mindset & practices, within the team.

Key Responsibilities:

· Supervise staff in accordance with company policies and procedures.

· Establish employee goals and conduct employee performance reviews.

· Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

· Participate in problem solving and process improvement process together with team manager.

· Evaluate department processes, recommend, and coordinate required changes based on process analysis.

· Drive standardization of processes.

· Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.

· Assist staff to resolve complex problems and responsible for quality control.

· Lead hands-on training sessions and address specific training requirements of team members.

· Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.

· Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.

· Collaborate with cross functional teams on administration and smooth functioning of the unit.

· Drive Employee Engagement and Customer Satisfaction Processes.

· To have a periodic meeting with the team members to discuss on the productivity and feedback.

· Monitor Key deliverables for process Associates on continuous basis

Required Skills/Abilities:

· Graduate (Bachelor’s degree from a recognized University in any discipline)

· Minimum 2 years of team leadership experience

· 3 –5 years’ experience in logistics back office preferred

· Good Communication (verbal and written) and interpersonal skills.

· Good analytical skills

· Good People management Skills

· Computer knowledge (word, excel, power point)

· Influencing skills to persuade others and gain support for ideas and approaches.

· Strong planning and organizing capabilities to set and achieve goals effectively

· Customer-oriented mindset with the ability to understand and meet business partners' needs