Summary

The Specialist, Exam HR Content is responsible for providing HR subject matter expertise throughout the exam development process and for facilitating trainings with global SHRM-certified subject matter experts (SMEs) in support of exam development and form assembly efforts for the SHRM-CP and SHRM-SCP exams and other content-related products to achieve the annual team item-development goal for which this position is responsible for a portion, working collaboratively with the rest of the exam team, infusing generative AI in partnership with external global SMEs to validate content.

This position ensures that SHRM certification exam item content accurately represents HR practice as defined by the SHRM Body of Applied Skills and Knowledge (SHRM BASK) and are formatted to comply with SHRM certification style guidelines, align with bias and cultural sensitivity guidelines, are technically accurate and align with the content in the SHRM BASK intended to be tested by the exam items utilizing Generative AI (GAI) technology.

In addition, this position involves project work focused on the development and sustainability of ancillary testing products or exam-related content offered by SHRM, including those offered to support other departments’ content-related projects (e.g., student programs, executive network, education department). This position must maintain the highest level of exam security standards, handle sensitive exam item content and other exam-related intellectual property, while maintaining strict access to sensitive information that would otherwise compromise the integrity of the SHRM certification program.

Responsibilities

• Contribute test-development and/or HR content expertise on various item review projects to improve and/or enhance exam item content for increased performance and sustainability, including gathering data or gathering critical incidents by working with SMEs then converting the critical incidents to scenarios using available tools including GAI to initiate the situational judgment item development and review processes.
• Support team efforts to proofread, edit, and finalize SHRM-CP and SHRM-SCP item content to ensure alignment with the SHRM Body of Applied Skills and Knowledge (SHRM BASK) and adherence to SHRM certification style guide standards.
• Maintain and adhere to strict exam development security practices to maintain, transmit, secure, house, or otherwise handle secure test content, training materials, sensitive documentation, or any other source of SHRM Certification intellectual property restricting access to the SHRM Certification Exam team, or others outside of SHRM (vendor partners, SME participants, etc.) who are permitted access to sensitive materials.
• Lead training and facilitate progress of SME workgroups assigned to complete various quality control components of exam item development including but not limited to conducting technical editorial review sessions to edit exam content, train SMEs to review exam content to ensure they align with SHRM’s bias and cultural sensitivity guidelines, train SMEs to validly align to content in the SHRM BASK, and conduct other quality control measures of newly developed exam items developed using all available tools including Finetune Generative AI (GAI) item development tools for exams and other SHRM departments’ content projects.
• Collaborate with other team members to maintain and update the SHRM Certification Style Guide and other exam development training and/or support documents.
• Function as one of an internal team of resident SHRM BASK experts who work collaboratively as a team to complete the work of the department; must be skilled at engaging members and nonmembers of SHRM on an on-going basis to complete the work of the department and other departments as assigned.
• Write, co-write, or edit publications on topics related to the SHRM BASK or on SHRM certification in general including test preview product content, study guide publications, other guidelines and directions for effective candidate use of SHRM-written preparation and test-preview products to improve the customer experience of testing candidates. Make presentations as needed internally and externally.
• Collaborate with the SHRM Education Team, Membership/Executive Network Team, and Student Communities Team on various content development projects as assigned that use GAI.
• Maintain SHRM website updates to the certification webpages to improve user experience and/or ensure important certification-related updates are made in a timely manner reflective of adjustments to the SHRM BASK or other critical processes/information are adjusted.
• Perform other duties as assigned.

Education & Experience Requirements

Education:

• Bachelor’s degree in HR, Business, Psychology or relevant field required.
• Master’s degree in relevant field a plus.

Experience:

• Minimum of three (3) years of relevant experience, including exposure to HR generalist responsibilities.
• Experience working with or supporting large-scale testing programs or in-test and item-development (including volunteer SME work) preferred and/or willingness to learn if other requirements are met.

Knowledge, Skills & Abilities

• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.
• Strong project management skills, with the ability to anticipate and adapt to shifting priorities, manage competing deadlines, and flex with the natural ebbs and flows of workload.
• Proven facilitation skills with the ability to assist in leading meetings, drive collaboration, and engage cross-functional teams effectively.
• Demonstrated ability to work collaboratively in both independent and team settings within a fast-paced environment.
• Strong written and oral communication skills with attention to clarity, tone, and audience.
• Self-directed and proactive, with a continuous improvement mindset and strong problem-solving abilities.
• Excellent organizational skills and capacity to multitask while maintaining attention to detail and meeting tight deadlines.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Comfortable navigating ambiguity and adapting to rapidly changing priorities with professionalism and flexibility.
• Working knowledge of testing, item development and/or basic psychometric principles a plus.

Certifications

• SHRM Certified Professional (SHRM-CP) credential required.
• SHRM Senior Certified Professional (SHRM-SCP) a plus.

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Position (3 Days In-Office, 2 Days Remote):

• This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00AM – 9:00AM and concluding between 5:00PM – 6:00PM.

Travel: 0 – 10%

#LI-Hybrid

The hiring range for this position is $70,000.00 to $82,500.00 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.