Implementation Specialist (Everlance Programs) - Military veterans preferred

Motus

United States

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.  

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. 

Position Description: 

Motus is looking for an Implementation Specialist to support our Everlance B2C product line. This role plays an important role in ensuring a flawless and successful onboarding experience for customers implementing the Everlance platform. As the Implementation Specialist, you will lead customer implementations end-to-end, overseeing the technical and administrative components at Motus.  

Serving as the main contact, the Specialist will manage timelines, conduct client calls, coordinate training, and configure systems. This role requires excellent project management, strong communication skills, attention to detail, and the ability to guide customers through complex program components with clarity and confidence.  

Position Duties:  

• Own the End-to-End Implementation Process: Lead the full onboarding lifecycle for assigned Everlance customersfrom sales hand-off to successful program launchensuring all deliverables and achievements are met.  
• Conduct Client-Facing Calls: Lead kick-off calls with client admins to establish program objectives, timelines, and expectations. Present platform functionality, walk through workflows, and address customer-specific questions or concerns.  
• Develop and Customize Implementation Materials: Build tailored kickoff decks, configuration summaries, and communication templates to match each clients program design and organizational structure.  
• Configure Program Settings: Set up rate configurations in Excel and configure platform settings within internal systems. Ensure accuracy and alignment with the client's purchased products and operational needs.  
• Coordinate and Deliver Training: Schedule and conduct admin education sessions and driver training, ensuring all users are confident in using the platform. Provide ongoing support as customers prepare for launch.  
• Lead Customer Communication: Send timely onboarding communications to client admins and drivers, including introduction emails, training invitations, and status updates. Handle follow-ups to ensure engagement and clarity.  
• Collaborate Cross-Functionally: Work closely with Sales, Customer Success, and Product teams to ensure internal alignment and knowledge-sharing. Proactively flag risks, blockers, or resources needed to maintain momentum.  
• Keep Accurate Implementation Records: Track and document progress using Everlance systems, keeping internal collaborators informed of status, risks, and key achievements. Ensure all documentation is clean and ready for post-go-live handoff.
• Drive Customer Readiness: Anticipate common implementation challenges and proactively address them. Deliver a smooth transition to the support team, setting the customer up for long-term success.  
• Technical Knowledge / Troubleshooting: Tech-savvy, with the ability to quickly learn new systems and troubleshoot issues independently or in collaboration with internal teams  

Desired Skills & Experience:  

• 2-4 years of experience implementing and/or supporting customers in a B2B SaaS environment.  
• Strong project management, organizational, and analytical skills. 
• Outstanding communication skills in verbal, listening, and written capacities. 
• Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with both customers and internal partners. 
• Ability to lead multiple implementations under tight time constraints. 
• Highly confident presenter, with a strong eye for business. 
• Adaptable attitude, sense of urgency, and dedication to service excellence. 
• Knowledge of project management tools 
• Excellent PowerPoint, Excel and Word skills. 
• Strong ability to think critically and problem-solve complex issues independently. 
• Strong organizational and analytical skills; detail-oriented and process-driven. 
• Knowledge of Salesforce.com, Smartsheet, and Everlance products is a plus. 

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $65,000 - $75,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.  

Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.   

Motus Benefits:  

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off 
• Flexible Spending Accounts & Health Savings Accounts 
• Motus-Fidelity 401K Plan 
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program 
• $2000 Internal Referral Program 
• WorkAnywhereReimbursement ofInternet and Cellular Costs 
• 16weeks maternity and adoption leave
• 8 weeks paternity leave

Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated. 

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

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