IT Project and Service Delivery Support Specialist - Military veterans preferred

Position Overview

We are seeking a skilled IT Project and Service Delivery Support Specialist to support key IT initiatives within the consolidated information technology network and service delivery project (NREN) in Crane, Indiana. This individual will be instrumental in supporting and executing ongoing IT projects, managing service delivery activities, and ensuring alignment with organizational goals and standards. The ideal candidate brings a combination of technical knowledge, analytical acumen, and strong communication abilities.

Project & Resource Management

• Manage multiple projects and initiatives concurrently, optimizing resource allocation and resolving conflicts.
• Provide weekly status updates for at least 5 concurrent projects and maintain detailed tracking documentation.
• Identify and communicate scope, cost, or timeline deviations to stakeholders.

Risk Management & Performance Evaluation

• Establish and maintain a comprehensive risk tracking system throughout the service delivery lifecycle.
• Continuously evaluate implementation performance against design specifications and operational objectives.

Implementation & Optimization

• Collaborate with Subject Matter Experts (SMEs) to translate recommendations into technical action items.
• Develop and maintain new/existing service processes and project documentation.

Technical Understanding & Documentation

• Develop technical understanding across a wide range of technologies (see below).
• Produce and maintain SOPs, technical guides, user documentation, and implementation specifications.
• Work with SMEs to draft comprehensive technical documentation for all supported initiatives.

Stakeholder Communication & Reporting

• Provide regular project status briefings to stakeholders and leadership.
• Maintain situational awareness through high-level updates on outages, solutions, and key NREN metrics.
• Deliver resource capacity and dependency risk briefings to support organizational planning.

Operational & Lifecycle Support

• Ensure compliance with organizational change management procedures.
• Oversee software/hardware license and lifecycle management, from procurement to end-of-life.
• Directly support NREN network consolidation and Navy enterprise service adoption.

Required Technical Domain Knowledge (Basic Understanding)

• Directory & Security Tools: Active Directory (AD), ACAS, HBSS
• Security Monitoring: Splunk, Cisco Stealthwatch (SNA), Comply-to-Connect, Zero Trust
• Network & Virtualization: Cisco ACI, SDA, SD-WAN, F5 Load Balancers, Nutanix
• Cloud Technologies: Familiarity with IaaS, PaaS, SaaS and hybrid cloud environments

Reporting & Project Management Tools

• Microsoft Office Suite: PowerPoint, Excel, Project, Power BI
• Agile Platforms: JIRA, ServiceNow

Required Skills

• Strong analytical thinking and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to manage multiple deadlines and prioritize effectively
• High attention to detail and documentation accuracy
• Experience in stakeholder engagement and cross-functional collaboration
• Ability to identify, evaluate, and mitigate risks

Required Experience & Certification

• Certification: Project Management Professional (PMP) – Required
• Experience: Minimum of 5 years managing technical projects in an enterprise environment

Preferred Qualifications

• Prior experience in Department of Defense (DoD), Navy, or federal IT environments
• Familiarity with IT systems and Network service delivery projects

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $80,000 to $110,000 (annually).