Remote Type: Remote (USA)
Remote, USA
Time Type: Full time
Requisition ID: REQ005885


Description:

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

What You'll Do:

Supervise a Retirement Plans Administration Team (approx. 10-12 team members) and implement process improvements to provide timely, accurate, and profitable customer service and contribute to the acquisition and retention of retirement plan clients.

• Supervise plan administration team and activities, including participant and plan testing and government reporting, contribution, distribution and loan processing, plan sponsor and third-party relationship management.
• Participate in and/or lead systems development and process improvement projects and practice teams.
• Serve as a resource and recommend administrative policies to provide outstanding customer service consistent with regulatory requirements and strategic vision.
• Monitor processes and system utilization to support service strategies, administration and customer needs.
• Support product development and sales activities as a technical and administration resource to maintain and improve product and service competitiveness.
• Manage, promote and enhance cost-effective customer service. Coordinate departmental training activities with department training director; monitor ongoing participation of team members.
• Responsible for the selection, development, motivation, appraisal, and salary recommendations of reporting team.

What You'll Need:

• You will need to be a pro with the FIS suite, particularly, OMNI.
• Have a process improvement mindset with LEAN background.
• 4+ yrs experience MANAGING a team
• 8+ yrs in retirement plans/insurance industry
• Bachelor's degree
• Professional certification required: ASPPA (QKA, QPA) or NIPA (APR, APA)
• Ability to travel 10% for industry conference and Leadership Development

#LI-REMOTE

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

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