Executive, Customer Service (OFR)
- Military veterans preferred
2025-08-13 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bayan Lepas Malaysia
Job Description :
Main aim is to provide “Total Service” to our value customers.
To plan, organize, manage and control resources and activities in the department.
To ensure subordinates attain the desired level of job knowledge, and are provided with appropriate training/tools to meet the objectives set forth by customer service department.
Support & coordinate with M&S & OPS
Delegate duties to corresponding subordinates.
Supervise subordinates & provide necessary training.
Handle customer enquiries and complaints.
Process shipment as per respective SOP.
Handle & follow up Import/Export shipment for special customers.
To manage on time performance and the whole supply chain for all customers.
To be responsible for subordinates to prepare and submit, daily weekly and monthly reports to customers in a timely manner.
Supervise the team operations; arrange staff to work overtime in order to replace sick staff or additional workload as and when necessary.
Constantly identify, suggest and agree to improvement measures for the team.
Ensuring highest degree of good service given to customers.
Assist Senior Manager in meeting department targets.
Uphold a good team spirit; provide opportunities and development for team members.
Recruitment of staff
To perform any other job functions as delegated by superior
