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Position Information
Posting Number:20255660VPosition Title:IT Technician IIPosting TypeStudentHours/week:10-20Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation St. Mary's HallDetailed Work ScheduleNumber of positions:5Department:715-UNIT - Technology Support ServicesContact Name:Kimberly WalterContact Phone/Extension:6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems.
Assist students, faculty, and staff with issues related to Villanova technology and systems.
Diagnose and resolve computer-related problems.
Record support requests using the TeamDynamix (TDX) ticketing system.
Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework.
Willingness to complete necessary training and certifications.
Strong problem-solving abilities and effective communication skills.
Must be a current graduate student at Villanova University.
Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
Excellent written and verbal communication skills.
Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.
Physical Demands Summary:Wage Rate:13.00
Posting Detail Information
Closing Date (11:59pm ET):Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student?
Yes
No
* Are you eligible for work study?
Yes
No
I don't know
* What is your availability? (days and times)
(Open Ended Question)
* Have you ever worked on campus before? If “Y”, what department and semester/year?
(Open Ended Question)
Optional Applicant Documents:
Required Documents
Cover Letter / Letter of Interest
Resume / Curriculum Vitae
Optional Documents
Equal employment opportunity, including veterans and individuals with disabilities.
