Job TitleSTEPS Unemployment Administrative SupportRequisition NumberTE09020Department Name3J521:Employee BenefitsWork LocationLexington, KYSalary Range$21.00/hourType of PositionTemporaryPosition Time Status Full-TimeRequired EducationRequired Related ExperienceRequired License/Registration/CertificationPhysical Requirements
Sitting for long periods of time
Shift
Days:
Monday – Friday
Hours:
8 am – 5 pm
Job Summary
Join Our Benefits Team as a STEPS Unemployment Administrative Support Specialist!
Our Benefits team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.
What You’ll Do:
- Serve as a primary point of contact for unemployment-related inquiries via phone and email.
- Draft clear and professional communications, including emails and letters, to provide guidance and information to both internal and external stakeholders.
- Enter and maintain data in SAP and other systems with a high degree of accuracy.
- Research and gather information to support unemployment claims, ensuring compliance with applicable policies, laws, and regulations.
- Reconcile quarterly unemployment billing from the Kentucky Department of Unemployment Insurance.
- Investigate and resolve discrepancies in unemployment accounts and take corrective actions as needed.
- Handle sensitive and confidential information with discretion and integrity.
This position offers an excellent opportunity to gain valuable experience at the University of Kentucky. It’s a great way to build competitive skills and get your foot in the door. Be sure to submit your application today!
Skills / Knowledge / Abilities
What We’re Looking For:
- Strong written and verbal communication skills.
- Excellent attention to detail and analytical abilities.
- Ability to work independently while managing multiple tasks and priorities.
- Familiarity with SAP or similar systems is a plus.
- Knowledge of unemployment insurance processes or HR policies is helpful but not required.
Does this position have supervisory responsibilities? NoPreferred Education/ExperienceDeadline to Apply08/26/2025Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Required fields are indicated with an asterisk (*).
Equal employment opportunity, including veterans and individuals with disabilities.
