The Community Engagement Coordinator will support the External Affairs department through the coordination and execution of community outreach that strengthens Metro's community involvement efforts and increases the organization's visibility within the surrounding community. This position will support Metro's travel training program, onboard service reviews and outreach among customer sectors, including but not limited to, those with disabilities, senior citizens, schools and more. This position will serve as a customer liaison and will also support additional strategic activities that strengthen community engagement and Metro's visibility within the surrounding community.
ESSENTIAL FUNCTIONS
- Understand Metro's mission and strategic objectives.
- Under the guidance of the Marketing & Customer Experience Manager actively seek and schedule community involvement opportunities with customer groups aimed at spreading awareness around Metro's service and initiatives.
- Under the guidance of the Marketing & Customer Experience Manager nurture established relationships by participating in on-site educational events and travel training sessions for groups and individuals.
- Assess the needs of customers and potential customers, and recommend, implement, and staff special events and engagement opportunities that reinforce Metro's image in the community.
- Assist with the execution of community outreach and education programs to support Metro's objectives.
- Actively seek out and schedule community involvement opportunities and partnerships aimed at spreading awareness around Metro's service and initiatives.
- Support outreach team in efforts to schedule, coordinate and maintain a calendar of public meetings, community listening sessions, events, outreach activities, etc.
- Track and measure success of programs and outreach efforts, monitor customer experience through regular on-board rides to collect feedback on the customer journey from bus stop to destination, including cleanliness of bus, OTP of trip, customer service, and other factors to be used to establish recommendations for improvements.
- Communicate accurately and effectively with manager when setting and addressing priorities.
- Assist as needed, the external affairs team in staffing of events.
- Model exemplary customer service internally and externally
- Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
- Be a self-starter who takes initiative, who acts with accountability and integrity.
- Ability to work in compliance with Metro's safety and security policies.
POSITION QUALIFICATIONS
Competency Statement(s)
- Communications - Excellent verbal, writing and non-verbal skills. Ability/comfort interacting with and speaking to large groups. Outstanding presentation skills.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Friendly, enthusiastic and positive attitude.
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills. Ability to work independently and within a team environment and exercise sound judgement. Strong organization and time management skills.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- High energy with the ability to quickly grasp conceptual outreach activities and implement them in a timely manner.
- Demonstrates professionalism and promotes a culture of honesty and integrity; maintains confidentiality
Education
Bachelor's degree in communications, marketing business or other related fields.
Experience
Preferred experience of 2-5 years in community-based outreach and engagement activities.
SKILLS & ABILITIES
Computer Skills
Working knowledge of electronic media (email, web, social media), Microsoft Suite (word, excel, PowerPoint, etc.)
Other Requirements
- Ability to work effectively with diverse populations with a high level of integrity, diplomacy and initiative.
- Valid driver's license.
WORK ENVIRONMENT
Office atmosphere
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Equal employment opportunity, including veterans and individuals with disabilities.
