ProCare Coordinator, Service - Military veterans preferred

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


ProCare Coordinator, Service

US-GA-Alpharetta

Job ID: 2025-13568
Type: Regular Full-Time
# of Openings: 1
Category: Project Management

JBT Corporation

Overview

The Pro Care Coordinator, coordinates PRoCARE activities in North America to achieve a better level of service through quoting, monitoring, and maintaining PRoCARE contracts for the Prepared Foods Service organization. 

• Assist Customer Care Sales Managers with PRoCARE requests such as Quote Creation, Service Agreements, Order Confirmations, Order Cancelations and PO receipts.
• Communicate with customers, PRoCARE material preparation and scheduling field service techs.
• Create and maintain quotes in Sales Force according to opportunities submitted by Sales Managers
• Creation and maintenance of various customer records in Syteline 9 ERP system and Sales Force. 
• Notify Service Managers of upcoming service technician needs according to the PRoCARE service agreements.
• Responsible for the creation, review, submittal and follow up on all invoices related to PRoCARE and/or OmniBlu Service Agreements.
• General administrative functions related to PRoCARE and OmniBlu including, but not limited to answering and/or directing customer phone calls and emails, distributing various reports, memos, faxes, and other paperwork to appropriate individuals.
• Create financial forecast and true-ups for PRoCARE projects.   Communicate forecast and true-ups effectively internally and externally.
• Assist with driving PRoCARE and OmniBlu projects to completion.
• Schedule, coordinate parts, and communicate with customers regarding upcoming visits

• Bachelors Degree with a focus in Finance or Project Management preferred 
• or equivalent experience in reviewing customer purchase orders, identifying and documenting order scope and requirements.
• Minimum of 3 years experience working in a Customer Care or Sales support environment.
• Experience creating and submiting quotes for service work and inspections to customers preferred.
• Strong organizational, planning, and interpersonal skills.
• Ability to work within a fast-paced, team-based environment. 
• Strong verbal and written communication skills
• Strong proficiency in Microsoft Office products such as Excel, Word, Outlook, and Teams.
• Familiar with ERP systems preferred.
• Ability to carry out duties with a minimum of supervision in a fast-paced environment
• High degree of planning/resourcefulness required to meet timelines and deadlines. Must be able to prioritize workload.
• Ability to handle multiple tasks and thrive in a change-oriented, high stress environment.
• Strong interpersonal skills and ability to effectively interface with co-workers, customers, and suppliers.
• Strict adherence to processes and procedures in place for various systems (i.e. Syteline 9, Sales Force)

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
• We encourage development - ensuring new experiences and challenges at JBT - Marel to feed your growth!

Benefits: JBT Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT at 844-286-4524.

PI277259267