Technical Support Assistant (Part-time) - Evening Shift

Department: OIT General

Location: Wellesley Hills

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship, to promote their personal growth, to meetcritical workforce demands of communities, and to contribute to the region’seconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston, MassBay is a comprehensive, open-access community college,offering associate degrees and certificate programs on three campuses inWellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, non-unit position with no benefits.

As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.The hours forthis position are as follows:

During Spring& Fall – Monday through Thursday 4:30 PM - 9:00 PM
In betweensemester – Monday through Thursday 12:30 PM – 5:00 PM

Key Responsibilities and Duties:

• Monitor and resolve IT help desk ticket requests and incidents;
  
  
• Support computers and peripheral equipment using a variety of operating systems and applications;
  
  
• Maintain and install all software applications related to MassBay computing;
  
  
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
  
  
• Provide routine computer, printer, and peripherals maintenance;
  
  
• Provide computer software and hardware orientation for students;
  
  
• Make necessary arrangements for outside repair as needed;
  
  
• Provide back up coverage for the College Copy Center;
  
  
• Perform other duties as assigned.
  
  

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.

Required Qualifications:

• Experience troubleshooting computers and audiovisual equipment;
  
  
• Experience working in a multi-user environment supporting users at different levels;
  
  
• Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
• Demonstrates effective oral and written communication skills;
• Ability to work as part of a team.

Additional Information:

Salary Range: $25 per hour

Classification: Part Time Employee

Application Deadline: August 26th, 2025, or thereafter until filled.

To Apply: Please include a letter of interest and resume with your online application.

Staff

Hiring is subject to state appropriation funding.

Final candidates are required to provide sealed transcripts and/or certifications.

Hiring is contingent upon a successful CORI clearance.

Massachusetts Bay Community College isan affirmative action/equal opportunity employer and does not discriminate onthe basis of race, color, national origin, ethnicity, sex, disability,religion, age, veteran status, genetic information, pregnancy or relatedconditions, gender identity, sex characteristics, sex stereotypes or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972, the Americans with Disabilities Act of 1990,Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil RightsAct of 1964, and other applicable statutes and college policies. The Collegeprohibits Sex-Based Harassment. Inquiries or complaints concerningdiscrimination, harassment, or retaliation shall be referred to the College’sAffirmative Action Officer and/or Title IX Coordinator (Lisa MacDonald, lmacdonald@massbay.edu (781) 239-3147), the Massachusetts Commission Against Discrimination, the EqualEmployment Opportunities Commission or the United States Department ofEducation’s Office for Civil Rights.