Customer Service Coordinator
- Military veterans preferred
2025-08-14 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Budapest Hungary
Customer Service Coordinator
Join our team and?make a difference in?the?logistics?industry!??
Key Responsibilities:
Professionally handle customer queries via email, ordersand phone calls
Use both customer-owned and DHL systems accurately
Follow up on emails, queries, orders, and deliveries
Provide support to warehouses and customers
Investigate problematic cases, shipments, requests, and other issues related to daily operations
Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
Review and resolve issues escalated by customers or other DHL departments
Provide on-the-job training to colleagues
Requirements:??
Fluency in English
1–1.5 years of experience in customer service or international logistics
Proficiency in MS Office tools, especially Outlook and Excel
High level of customer focus
Strong communication and teamwork skills
Strong planning and organizing skills
Adaptability and rule-following mindset
??
What do we offer???
Cafeteria HUF 500.000/year??
Yearly bonus scheme??
Medicover insurance??
Opportunity?to be part of a great team and the world's leading logistics company??
Stability, career growth and a whole range of certified trainings??
Dog friendly office??
Friendly team and pleasant working environment??
Extra benefits (discounted fee for the Gilda Max network, All You Can Move, Praktiker, Alza and GreenGo discounts, fruit days)??
The opportunity?to learn something new, but also to ignite new ideas.??
