Position Title: Remedy/Helix Software Developer
Location: Redstone Arsenal. Huntsville, AL
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: DoD Secret
Shift: Day shift
Travel Required: Up to 10% of the time
Position Summary:
Aegis Aerospace is seeking a Remedy/Helix Software Developer to support the Missile Defense Agency (MDA) under the IRES (Integrated Research and Development for Enterprise Solutions) contract.
Key Responsibilities:
This role combines application development responsibilities with system administration duties, requiring expertise in BMC's ITSM platform and strong problem-solving capabilities. The successful candidate will be responsible for maintaining and enhancing our IT Service Management infrastructure while ensuring optimal system performance and user satisfaction.
Specific duties include:
- Performing application development utilizing the BMC Remedy/Helix/ITSM platform.
- Administering and maintaining baseline, overlaid, and custom applications.
- Planning, testing, and implementing system upgrades to ensure platform currency and stability.
- Maintaining and optimizing Remedy Change Management, Release Management, Problem Management, and Task Management modules.
- Ensuring process workflows align with organizational requirements and industry best practices.
- Administering application data on a daily basis.
- Processing queries and generating reports as requested by end users.
- Interfacing directly with customers to troubleshoot issues and provide technical resolution.
- Working closely with cross-functional team members to ensure cross-platform module compatibility and standardization.
- Maintaining comprehensive knowledge of all Remedy systems, integrations, and modules to provide backup support for team members.
- De-conflicting competing requests and requirements to ensure optimal resource allocation.
- Establishing, maintaining, and following documented processes and procedures.
- Ensuring compliance with established protocols and continuous improvement initiatives.
- Performing additional duties as required to support organizational objectives.
The successful candidate will:
- Have excellent problem-solving and analytical skills.
- Have a strong communication and customer service abilities.
- Be able to work collaboratively in a team environment.
- Quickly adapt to new situations.
- Be willing to work late night maintenance windows to support patching.
- Have a strong commitment to a team environment.
- Have a willingness to learn new technologies.
- Be able to de-conflict requests/requirements.
- Be able to work independently with minimal supervision, with a high level of accuracy and attention to detail.
Basic Requirements:
- Must have 6, or more, years of general (full-time) work experience
- Must have 4, or more, years of directly related software developer experience
- Must have proven experience with the BMC Remedy/Helix ITSM platform.
- Must have a strong understanding of ITIL processes and frameworks.
- Must have experience with system administration and application development within Remedy/Helix.
- Must be willing, and able, to work late-night maintenance windows to support patching and system updates.
- Must have, or obtain within 90 days of start, a current DoD 8570 IAT Level II certification (ex: Security+)
- Must have an active DoD Secret Security Clearance
Salary Range: $100,000– $110,000 annually. Final compensation is based on experience, education, location, and applicable certifications.
Application Instructions:
Resumes must be submitted in month/year format to be considered.
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights, and discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, please visit our website: http://www.AegisAero.com
Equal Opportunity Employer / Protected Veteran / Disability
Equal employment opportunity, including veterans and individuals with disabilities.
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