Revenue Operations Business Operations Analyst - Military veterans preferred

Location: Madison, Wisconsin, United States of America

Requisition ID: R32242

Position_Type: Full time

Job Description

Zendesk is looking for a highly motivated individual to support internal process improvements within our quote-to-cash systems, aimed at scaling the Global Revenue Operations (RevOps) team and driving the company’s multi-billion dollar revenue plan. As a Revenue Operations Business Operations Analyst, you will play a vital role in optimizing and supporting our CPQ (Configure, Price, Quote) systems and related processes. In this cross-functional position, you will collaborate with teams across Revenue Operations, IT, Growth & Monetization, Sales, and Product. Your expertise in system architecture, reporting, and process improvement will significantly impact key financial and operational metrics.

Key Responsibilities

• Collaborate with Revenue Operations, including leadership, to strategically identify, evaluate, and prioritize enhancements to the CPQ system, ensuring alignment with business needs and maximizing overall impact.

• Act as the primary representative of Revenue Operations in the design, solutioning, and review processes for system updates and defect resolutions.

• Serve as the main point of contact between Revenue Operations and IT teams, overseeing quoting processes and providing support for CPQ changes, issue escalations, and effective communication of system updates.

• Lead ad-hoc data and reporting requests to empower informed decision-making across Revenue Operations and related functions.

• Monitor CPQ system performance using tools such as Jetstream, Zuora Reporting, Looker, and other internal analytics solutions to identify trends and areas for improvement.

• Proactively identify, propose, and implement best practices and process improvements to drive operational efficiencies and enhance the overall quoting experience.

• Play a crucial role in product launch preparation, including gathering solution design requirements, system documentation, and participating in system testing.

• Collaborate with Finance and other business partners to assess and measure the impact of system enhancements—such as the reduction of Failed Finance Audit (FFA) rates—on key financial metrics.

• Lead quality assurance processes to ensure that system updates and enhancements align with specifications and effectively achieve intended results.

• Work in conjunction with RevOps, IT, data engineering, and Product teams to ensure seamless integration of large-scale programs into the CPQ system.

Qualifications

• We prefer a qualified individual who resides in Madison, WI, or the immediate vicinity to facilitate better in-office collaboration and engagement.

• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.

• Hands-on experience with SFDC, CPQ & Zuora (or equivalent) is required; familiarity with Jetstream, Looker, and Zuora Reporting is a plus.

• Ability to translate business requirements into technical solutions and process improvements.

• Solid project management skills, capable of managing multiple initiatives and stakeholders simultaneously.

• Excellent communication, collaboration, and interpersonal skills, with a customer-centric and solutions-oriented mindset.

• Proactive, detail-oriented, and able to work independently in a fast-paced, dynamic environment.

• Strong analytical and reporting skills with advanced proficiency in Excel and experience with reporting tools.

• Familiarity with G-Suite applications and collaboration tools (e.g., Slack or equivalent).

The US annualized base salary range for this position is $66,000.00-$100,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Equal employment opportunity, including veterans and individuals with disabilities.

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