System Administrator Level 2 - Military veterans preferred

CyberPoint International
Added - 10 hours ago
System Administrator Level 2
Maryland|Full-Time

Overview

What We’re Looking For
As a Level 2 System Administrator at CyberPoint, you will ensure the reliability, security and performance of critical IT systems. You'll handle everything from Tier 1 and Tier 2 support to configuring and maintaining UNIX and Windows environments, optimizing operations and resolving complex technical issues. This role blends hands-on troubleshooting with proactive system management, making you an essential part of our mission-focused team.

When you become a part of CyberPoint you are joining a dynamic, diverse, fast-growing company that welcomes creative thought and ambition. We're committed to creating an environment where each employee can thrive.

What You'll Do

• Provide implementation, troubleshooting and maintenance support for IT systems.
• Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Manage daily configuration and operation of IT systems.
• Assist users in accessing and using IT systems effectively.
• Monitor and maintain client, server, storage and network devices, including mobile devices.
• Escalate and communicate status updates to agency management and internal customers.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Provide in-depth troubleshooting for complex IT system issues.
• Maintain involvement in dispatch system and hardware problem resolution.
• Configure and manage UNIX and Windows operating systems.
• Install and update operating system software.
• Maintain integrity and configure network components.
• Implement OS enhancements to improve reliability and performance.

Qualifications

What You’ll Need

• U.S. Citizenship
• Active TS/SCI with Full-Scope Polygraph
• Bachelor's Degree in IT, Computer Science or related field. Equivalent work experience may be considered.
• 6+ years of system administration experience.
• Hands-on experience with UNIX and Windows system administration.
• Proficiency in Tier 1 and Tier 2 IT support processes.
• Strong troubleshooting skills for complex IT systems.
• Familiarity with capacity planning and system optimization.
• Ability to configure and maintain network components.
• Excellent communication skills for working with users and leadership.

Our Culture

Great People, Exceptional Benefits

Great people are the foundation of any great company. To attract and retain great people, CyberPoint offers fulfilling work that we like to balance with the rest of life. We accomplish this by offering outstanding benefits that allow each of our employees to live and work well. To learn more, https://www.cyberpointllc.com/benefits.php.

Be a part of CyberPoint. Be valued.

We are an inclusive community in which all types of diversity are embraced, respected and seen as true value for the company. We are committed to cultivating this community, but we realize there is still more work to do. CyberPoint will continue to evolve into a more inclusive and equitable company and is fully committed to the principles of equal employment opportunity and affirmative action.

CyberPoint is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veterans' status or other federal, state and local protected characteristics.

As a federal contractor, CyberPoint has established affirmative action programs to ensure non-discrimination and affirmative action in CyberPoint's policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of CyberPoint's affirmative action plans are available for inspection at our offices during normal business hours. Employees and applicants interested in inspecting these plans should contact Human Resources by phone 410-779-6700 or by email at hr@cyberpointllc.com for assistance.

If you are interested in applying for employment with CyberPoint and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at hr@cyberpointllc.com or by calling 410-779-6700.

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