Doc Management Team Lead - Military veterans preferred

Freedom Mortgage


Fishers, Indiana, United States of America
Operations
JR105281
Full time
Onsite

Summary:

The Team Lead, Doc Mgmt assist Document (Doc) Management (Mgmt) Supervisor in all aspects of the department to ensure efficiency, quality, and productivity. Functions include reporting, special projects, training, trouble shooting, daily processing and any other functions management deems appropriate. This position will not include disciplinary responsibility or other personnel issues regarding the staff.

Essential Job Functions:

• Daily, weekly, monthly, and annual reporting of department volumes, production levels, quality, and efficiency.

• Suggest to the management team improvements in quality, automation, cost and efficiency.

• Provide quality and timely service to all internal branch and home office departments relating to Doc Management and file requests.

• Initiate, perform, and/or oversee regular maintenance to department scanning equipment and hardware.

• Maintain awareness of training needs.

• Participate in special projects aimed at introducing new policies and procedures, as well as projects initiated to clean up employee and system errors.

• Have a thorough understanding of all department functions and be able to fill a normal production role due to high volume or staff shortage.

• Act as the department contact in the absence of a supervisor; not to include resolution of personnel related issues.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Act as the department contact in the absence of a supervisor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• High School Diploma or GED.

• Two (2) + years of related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as percentages. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations:

None required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

PI277293196