Summary

The Solution Architect, SHRM Business is responsible for working with the SHRM sales teams to understand enterprise member/customer needs and adapting the SHRM solution set to create appropriate solution offerings specific to individual enterprise needs. This position is the foremost Sales team authority on SHRM product and service solution components and provides feedback to SHRM product owners regarding customer reactions and suggested product innovations and evolution.

Responsibilities

• Advise SHRM Business partners on the latest best practices in HR, people and talent. Speaks passionately and with purpose to client partners
• Develops a deep knowledge of SHRM Business packages and offerings, and the components that comprise those offerings
• Participates in SHRM Sales team meetings with corporate members and clients to develop an understanding of specific client needs
• Partner with cross-functional teams to create, develop and close SHRM Business proposals
• Assesses client reaction to SHRM proposals and adapts future proposal efforts accordingly
• Participates in post-implementation assessments with clients to determine the effectiveness of SHRM solutions and adapt future solution proposals accordingly
• Works with SHRM product owners in the product development lifecycle to guide and shape future product development and evolution based on client requirements and feedback
• Lead new product activations for customized client proposals
• Support the design of new enterprise experiences, such as at conferences and events
• Track & analyze enterprise needs and convert them into product development
• Lead special projects, including B2B product development
• Design & facilitate custom client programs
• Other duties and projects as assigned

Education & Experience Requirements

Education:

• Bachelor’s and/or advanced degree in Human Resources, Industrial/Organizational Psychology, or related field; or extensive relevant experience

Experience:

• 5+ years of professional experience working to develop HR-related products, or human capital consulting experience
• Preferred work experience on solution design and implementations, and/or consulting in business operations, marketing, or sales
• Solid experience interacting with senior level clients/management, including presentation of complex concepts, negotiating difficult situations and developing solutions
• Demonstrated influencing abilities, public speaking, social media presence is highly desirable

Knowledge, Skills & Abilities

• Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.
• Strong client interaction skills.
• Excellent written and oral communication skills.
• Excellent analytic skills, with the ability to synthesize customer requirements based on accumulated information and data.
• Strong listening skills in the context of consultative interviewing and selling.
• Demonstrated ability to communicate and interact effectively with senior client personnel.
• Strong teamwork orientation.
• A future orientation – demonstrated ability to anticipate and incorporate future trends and developments into SHRM offerings.
• Gets people excited; you are in it to win it; you are passionate about mobilizing and inspiring organizations into building better workplaces

Certifications

• SHRM-CP/SCP certification preferred

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Fully Remote Position:

• Employees must be available during standard business hours, with core hours beginning between 8:00AM – 9:00AM. and concluding between 5:00 – 6:00 p.m.

Travel: 20 – 30%

#LI-Hybrid

The hiring range for this position is $95,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.