OFR Documentation Specialist (HCMC) - Military veterans preferred

1/ Main tasks & key responsibilities:

• Receive pre-alert/docs from the oversea/system or handling instruction from Sales/Cs team.
• Checking docs (HBL, MBL, cargos details…) and make sure all information is matched with each other.
• Prepares, controls and distributes all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents.
• Prepare document and filling manifest on time.
• Prepare arrival notice and deliver order.
• Follow up shipment status and do keep customer inform timely.
• Do billing, follow up customer’s payment and exchange Original Bill of Lading (if any) before releasing Delivery Order.
• Supports Customer Service in the incident and exception management resolution.
• Maintains excellent relationships with internal and external customer.
• Is responsible for identifying performance issues of customer or vendor and proposes solutions to improve/correct performance.
• Performs IT systems related tasks to provide up to date information on shipment.
• Interacts with Customer Service, Product, and Global Service Centers, if required.

 2/ Qualifications:

• Extensive knowledge of Ocean Freight Operations
• Bachelor’s degree in international business/ SCM/ Import - Export
• At least 2-3 years experiences in Ocean Freight Operations
• Good English communication/ writing skills
• Good administrative skills
• Results driven and attention to details
• Proficient in Microsoft Office