Commonwealth Rolled Products is a leading manufacturer of Aluminum rolled products for the Automotive, Commercial, and Industrial markets. The Company operates its production facility in Lewisport, KY with the support of an Automotive Innovation Center for R&D and Field Service in Madison Heights (DET), MI.
Our Company is seeking to add an Infrastructure Specialist to its IT team. The purpose of this role will be to work as part of the Infrastructure and Operations team, provide excellent design, support and maintenance of a multi-location network and telecommunications infrastructure. You will also support services to local and remote employees with IT issues involving desktops, laptops, software, and mobile devices. This role will respond promptly to escalations for technical support via phone, email and in person to provide timely resolutions. This role will report to the Supervisor of Infrastructure and expected to collaborate with the other IT groups.
Responsibilities Include:
- Adhere to all Health and Safety programs, including taking personal ownership over daily actions that drive to a zero (0) incident culture.
- Live and champion the Commonwealth Rolled Products Core Values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork.
- Assist in the operation and maintenance of all information technology digital and telecommunications equipment, printers, copiers and fax machines including desktop configurations, software installations, desktop imaging, software and hardware inventory management, patch management, desktop management, remote desktop support and new hire orientation.
- Assist and work alongside with the Cyber Security Lead to investigate suspicious activity, security breaches, and vulnerabilities using industry leading tools and applications to help mitigate potential cyber risks.
- Assist in the deployment, configuration, and maintenance of firewalls, intrusion detection/prevention systems, and antivirus software.
- Responsible for troubleshooting for all LAN/WAN/Wireless alerts and issues.
- Responsible for the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
- Maintain all network layer 1-3 documentation, IP/VLAN/subnet planning documents as well as OV-1, Dataflow, etc.
- Provide Tier 2 user support for company IT and Telephony networks, security threats with Response and Return to Service times as documented in the internal Service Level Agreement.
- Maintenance of accurate records in the Help Desk Ticketing system along with Maintain network servers and associated hardware, software, services, and settings
- Support global ITIL processes and IT Service Management tolls that deliver Incident, Problem, Change, Configuration and Asset Management. Identify ways to simplify and streamline existing IT processes.
- Consistently monitor and troubleshoot network stability and performance
- Write technical support documentation for network systems and applications
Required Qualifications:
- Bachelor’s degree or 4 years of work experience in related IT field, can be a combination or internships and co-ops
- Comprehensive knowledge of networking concepts, computing infrastructures, and security fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong communication skills for training and assisting users
- Ability to analyze, diagnose, troubleshoot, and resolve IT issues, including software applications
- Experienced support person with outstanding customer service skills, sense of urgency and willing to take the initiative
- Ability to communicate technical issues to a non-technical audience
Preferred Qualifications:
- Experience with Active Directory, Microsoft Windows Server 2012 and forward
- Strong understanding of networking fundamentals, including TCP/IP, routing, switching, and VLANs
- Ability to create and manage network support documentation
- Familiarity with ITIL or other IT service management frameworks is a plus
- Relevant certifications preferred: Network+ / Cisco CCNP Cisco Certified Network Professional / CWT Certified Wireless Technician/ Security+
- CCNA or CCNP Certification
EEO Statement:
Commonwealth Rolled Products is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to their race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age (forty and over), national origin, disability (as defined by applicable law), veteran’s status, genetic information, marital status, or any other status or characteristic protected by applicable law. Our HR team will reach out to applicants who meet the qualifications and most closely align with requirements of the position.
Equal employment opportunity, including veterans and individuals with disabilities.
