Chronic Care Coordinator – Medical Assistant - Military veterans preferred

Join our team as a Chronic Care Coordinator Medical Assistant in Yakima, WA!

In this position, you will work with a transformational team of chronic care case management nurses to advance patient health. In this role, you'll identify and reach out to patients to help engage them in care management services and communicate with providers and specialists to coordinate excellent patient care. We encourage you to apply if you’re passionate about making a difference and have experience working with patients with chronic conditions.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $20.81-$25.50/hour DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Execute incoming calls, assess client/patient needs, and meet patient needs as related to program scope.

• Outreach to and assist patients with scheduling appointments within YVFWC.

• Maintain patient medical records, update patient medical history and Social Determinants of Health (SDoH), current medical status including vital signs, medical treatments, current medications, and immunizations.

• Collaborate with Care Management Nurse (RN) to ensure efficiency of schedules and continuity of care. Discuss patients scheduled for the day including pre-visit prep. Anticipate Care Management RN and program needs and manage Care Management RN and program requests.

• Provide limited education and/or coaching for patients within scope. This includes discharge information and/or responding to follow-up questions. Instruct patients about medication and possible allergic reactions.

• Respond to patients’ questions and concerns over the phone or electronically. If the question is outside of scope, direct inquiries to appropriate person.

• Assist patients with completion of applications and forms related to necessary referrals. Ensure patient information is complete and entered in appropriate data system.

• Provide follow-up contact with the patient regarding the service and referrals recommended. Encourage client participation and retention in various programs and classes.

• Perform work to align with program goals and standards, reaching out to and responding to patients within designated timeframes.

• Provide program administrative support such as data entry, client file management, report completion, and contract compliance.

• Perform other duties as assigned.

• Perform clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements.

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of experience as a Certified Medical Assistant (MA) or Care Coordination

• WA State CMA certification required

• Bilingual (English/Spanish) required at a level 9

• Ability to plan, coordinate and organize work projects.

• Ability to provide professional written and verbal presentations.

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to effectively interact with the public, patients, and clinic staff in a professional manner.

• Ability to understand and apply program requirements and applicable local, state and federal guidance.

• Knowledge of the social and health agencies in the area and services they provide.

• Effective verbal, written and listening communication skills.

• Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates Inclusivity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!