IAM Engineer - Military veterans preferred

Malvern, PA | Malvern, PA | Malvern, PA
Full time | Full time | Full time
REQ-2025-687

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This role is required to be ONSITE in our Malvern Pa office.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking an Identity and Access Management (IAM) Engineer with a strong background in IAM technologies, including Zilla, Microsoft Entra ID, and CyberArk (Privileged Access Management.) As part of the broader IAM team, the ideal candidate will actively engage in the planning, architecture, and execution of IAM systems, serving as a pivotal liaison to technical application owners throughout the organization. This role demands a proactive approach to problem resolution, the ability to work on multiple ongoing projects, and a commitment to mentoring technical staff. Collaboration with project managers and technical teams to deliver secure and robust solutions, including the creation of design and deployment strategies, is essential. This role requires a proactive stance on system provisioning, maintenance, security, and compliance, ensuring alignment with company goals and regulatory standards. Key to the role is the configuration and administration of solutions that support system integrity, security, and availability, with a focus on access control and governance.

• Systems Planning and Implementation: Actively participate in the planning and implementation of IAM systems, infrastructure, and related hardware and software in response to organizational requirements.
• Programming/Scripting: Perform system-level programming/scripting to facilitate the management of supported applications and technologies, including Python and PowerShell.
• System Management: Conduct configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support.
• IAM Technology Deployment: Engage in IAM technology deployment projects, such as Zilla and Microsoft Entra ID, ensuring deployments fulfill user needs and comply with security standards.
• API Management: Build, analyze, operate, and scale API management solutions to protect workforce data, services, and applications.
• Metrics & KPIs: Track and report on key IAM performance indicators such as provisioning/deprovisioning times, SSO coverage, access review completion, and privileged access usage.
• Security Standards: Emphasize security standards and user needs fulfillment in the deployment of IAM solutions, including SSO, MFA, RBAC, and fine-grained authorization.
• Emerging Technologies: Research emerging IAM technologies, including new products, services, protocols, and standards to inform procurement and development strategies.
• Vendor Liaison: Serve as a liaison to vendors (e.g., Zilla, Microsoft, CyberArk) to facilitate problem resolution.
• Mentorship: Mentor and cross-train technical staff, peers, and subordinate team members in IAM technologies and best practices.
• Development Standards: Provide guidance on development standards and quality expectations.
• Collaboration: Collaborate with technical staff to deliver robust solutions, including presenting design and deployment strategies.
• Account Management: Manage end-user accounts, permissions, and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
• Documentation: Document problems and resolutions for future reference, as well as platform configurations and standards.
• Communication: Maintain excellent communication skills, particularly across functional technical areas.

What Do You Need?

• IAM design, IAM workflow management, administration, and support for a minimum of 5 years.
• Experience designing and implementing IAM workflows such as access requests, approvals, onboarding/offboarding, and access reviews.
• Ability to design IAM solutions aligned with Zero Trust, identity governance, and adaptive authentication.
• Strong understanding of SSO, SAML, OAuth/OIDC, adaptive authentication, MFA, RBAC, and fine-grained authorization.
• Experience in API management and protecting workforce data, services, and applications.
• Strong understanding of web security fundamentals to mentor application teams, extend IAM workflows, and automate tasks.
• Strong knowledge of security frameworks: Familiar with NIST, and other industry-standard security principles.
• Proficiency in scripting with Python and PowerShell.
• Familiarity with CI/CD pipelines and tools.
• Experience working in a hybrid multi-cloud environment with Azure and AWS.
• Relevant certifications such as CISSP, and Microsoft Certified: Identity and Access Administrator Associate (SC-300) highly preferred

Technology Skills:

• Experience with configuring and administering Zilla for access governance, RBAC, and identity lifecycle management.
• Experience with Microsoft Entra ID capabilities including SSO, MFA, and conditional access.
• Experience with CyberArk for privileged access management, credential vaulting, and session auditing.
• Understanding of integrating IAM processes with ServiceNow for ITSM-based provisioning, access request workflows, and lifecycle automation.
• Familiar with Auth0 for authentication and authorization workflows.
• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.



Equal employment opportunity, including veterans and individuals with disabilities.

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