Senior Supervisor, Court Operations - Military veterans preferred

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Essential Job Functions:  

The Senior Supervisor, Court Operations is responsible for supervisory work overseeing the day-to-day operations of multiple unites or a large department for Anne Arundel County Circuit Court.  The incumbent supervises one or more subordinate supervisors. Plans, assigns, directs and evaluates the work of the supervisory, support services, and large clerical staff performing diverse office functions, or a large staff performing highly specialized functions, such as case processing and management.

Plans, coordinates, supervises, and evaluates the work of staff. Assigns and distributes work to employees daily providing instruction when necessary.  Provides quality control by reviewing commitments and releases prior to implementation of each occurrence. Trains staff on court procedures and practices, automated systems, filing, and office equipment. Assists Manager with departmental staff meetings outlining office policy, new procedures and promoting communication among the staff. Member of interview panel for hiring of new employees; schedules, counsels, disciplines, and evaluates subordinate staff. Maintains time and attendance records and sign time sheets. Collaborates with employees, department leadership and management to develop goals for individuals, the department, and the organization. Recommends modifications to procedures and systems to improve processing time, accuracy, and efficiency. Assesses problems, issues and conflicts and depending on the scale and complexity of the situation, either resolves independently or recommends alternative solutions. Prepares correspondence on a variety of court related matters.

Assist subordinate staff with departmental duties:

Prepares new case files by reading charging documents, typing initial docket entry and establishing electronic case file. Processes new cases and sends them out for service of legal process via the Sheriff?s Office, private process, or certified mail.

Maintains case docket by entering records of documents/pleadings as they are received using a computer keyboard. Processes and maintains case files by reviewing pleadings, typing docket information, and establishing case file folders. Prepares case files and ensures that all necessary documents are complete and accurate in accordance with established court procedures

Responds to more difficult inquiries and resolves issues and/or handles customers with more complex problems. Ensure proper completion of various court related forms and information regarding court policies and procedures. Assists the public and attorneys by providing information about the status of cases or about Clerk's office procedures both at the counter and by telephone. Greets and assists the public and court related personnel, responding to inquiries regarding the proper completion of various court related forms and information regarding court policies and procedures.  Performs other duties as assigned

Minimum Qualifications:

Education:     High school diploma (or GED equivalent).

Experience:   High School diploma (or GED equivalent).

Experience:  Five (5) years of work experience, preferably in court operations, or in the fields of criminal justice, parole and probation, legal or financial services, to include three (3) years in a trial or appellate court of the United States. Two (2) years of supervisory experience.

Note:

A Bachelor?s Degree may substitute two (2) years of non-court work experience.

A Paralegal/Associates Degree or 60 college credits may substitute two (2) years of non-court work experience.

A Paralegal Certificate may substitute one (1) year of non-court work experience.

Knowledge of:

General office practices, procedures, and equipment. 

Maryland court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit. 

Customer service etiquette. 

Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.

Maryland Judiciary Human Resources policies and procedures.

Skill in:

Identify and adapt rapidly to a changing office environment and to reallocate staff and resources to meet work requirements

Resolve unusual and/or complex situation in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.

Develop, revise, establish, or implement office procedures and practices.

Apply job-related terminology, polices, procedures, regulations, and laws to define problems, collect data, establish facts, record data, appropriately complete forms and provide information to customers.

Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.

Problem solving, prioritizing, scheduling and decision making

Skilled in accuracy and attention to detail

Ability to:

Communicate in an effective, patient, and tactful manner with judges, the public, police agencies, attorneys, and other court officials and personnel, both verbally and in writing.

Understand and carry out complex verbal and written instructions

Plan, coordinate, supervise, and evaluate the work of staff performing specialized clerical or first level supervisory functions

Complete duties and responsibilities in a helpful manner understanding and displaying a service minded approach to customers and coworkers.

Define problems, collect data, establish facts, and draw valid conclusions.

Read and interpret comments and notations.

Understand job duties and functions of other related agencies.

Exercise judgment in applying appropriate policy, procedure, rule, or regulation to a situation

Establish and maintain effective working relationships with other employees, subordinates, superiors, and/or the public

Guide employees in demanding situations

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Standard office and business equipment including but not limited to: 

personal computers- use software programs. copier- make copies. register- process payments. scanner- scan into files. fax machine- correspondence. multi-telephone line- answer calls

Software and Computer Skills:

Microsoft Office. MDEC. File&Service. Odyssey. SharePoint. Outlook

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their via email to or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: .