Senior Specialist - Performance Management - Military veterans preferred

Overall Role Purpose

Primarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.

Key Activities

• Develop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.

• Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.

• Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.

• Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.

• Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.

• Work closely with service lines to find improvement opportunities / efficiencies.

• Reporting and analysing financial and statistical performance of service lines.

• Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.

• Coordinate Business Review Meetings with service lines.

• Close follow up with service lines on the status action items from the previous service performance review

Skills & Qualifications

• Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.

• Good interpersonal skills and effective communication and presentation.

• Proficient in English, both oral and written.

• System knowledge: good knowledge of SAP, Billing systems.

• Excellent skills in MS Office and data analysis.

• Able to work independently and collaboratively with diverse groups and stakeholders of different levels..

• Proactive communicator, have good interpersonal skills

• Possess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.

  Expected Years of Experience & Other Related Areas

• Minimum 5-8 years of experience as a performance/business analyst

• Proficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,

• System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etc

• Excellent skills in MS Office especially Excel (VB),Power Point

• Strong and effective stakeholders’ management.

• Independent and able to work with minimum supervision.

• Excellent verbal and writing skills (sentence structure and grammar).

• Proactive communicator, having good interpersonal skills.

• Digital and Data acumen.

Educational Qualifications

§ Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience.