Student Technology Specialist - Military veterans preferred

2025-08-18
University of Kentucky
Other

/yr

  employee   contract


Lexington
Kentucky
40502
United States


University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job TitleStudent Technology SpecialistRequisition NumberDU11560Department Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYSalary Range$13.25 per hourType of PositionStudentPosition Time Status Part-TimeRequired Education
Candidates must be enrolled at UK full-time for the Fall 2025 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.
Required Related Experience
Coursework or other experience relating to computer science, engineering, mass communications and/or customer service

Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android
Required License/Registration/Certification
none
Physical Requirements
Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day
Shift
We are currently hiring for the Fall 2025 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.
Job Summary
Student Technology Specialists assists with accessing Eduroam, downloading and
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.

Please include your availability for the Fall semester in your Cover Letter
Skills / Knowledge / Abilities
Excellent verbal communication skills required
Must have proficient or advanced computer and keyboarding skills
Ability to work alone, as well as with a team is essential
Must be independent and dependable
Strong interpersonal skills required
Ability to effectively explain technical concepts into non-technical language
Does this position have supervisory responsibilities? NoPreferred Education/Experience
Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred
Deadline to Apply09/30/2025Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your definition of customer service.

    (Open Ended Question)

  2. * Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.

    (Open Ended Question)

  3. * Please provide a brief synopsis of your troubleshooting skills and methodology.

    (Open Ended Question)

  4. * What is your student classification?
    • Freshman
    • Sophomore
    • Junior
    • Senior
    • Graduate Student
    • Bachelor's completed
  5. * Please list the hours, days, and shifts you are available to work.

    (Open Ended Question)


Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Academic Transcript




Equal employment opportunity, including veterans and individuals with disabilities.

PI277358729

 

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