Key Tasks
- Under supervision, administer customer service programs and activities
- Provide support for generally repetitive customer service tasks and activities to provide superior services and enhance customer satisfaction
- Handle basic customer inquiries, orders, service requirements and complaints
- Share information to service standard customer queries
- Perform routine administrative tasks such as research, data processing and validation, and documentation
- Process data and generate standard reports as required
- Follow standard day-to-day customer service procedures and processes
Stakeholders
- Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines
- Support and interact primarily with colleagues of own team
- Communicate information that requires some explanation or interpretation
- Address task-related issues appropriately to maintain work relationships
Management Responsibility
- Individual contributor without direct responsibility for leading others
Skills
CRM, Operations Management, Quality Control, Budgets, Requirements Analysis, Customer Satisfaction, NPA, Call Centers, Complaints, Sales And Marketing, Account Management, E-Commerce, Persuasion, Adaptability, Effective Listening, Hillebrand Gori Business Knowledge, Business Processes, Stakeholder Management, Feedback
Qualifications & Key Requirements
Education Level
Vocational/Specialized/Technical/Certification
Experience Level
less than 2 years
