ATM/ITM Coordinator - Military veterans preferred

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida. 

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.  

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? 

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits. 

Holistic Amenities:

• Up to $15K available for continuing education
• Student Loan Paydown
• Adoption Assistance Reimbursement
• Wellness Programs
• Gym membership reimbursement
• Formal Career Development Resources
• Financial Wellness Resources
• Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

• Generous PTO Plan—20 days for new hires
• Paid Maternal & Parental Leave
• Competitive Retirement Plan
• Competitive medical, dental & vision plans
• Company paid Telehealth services.
• Company paid Short Term Disability
• And more……….!

The starting wage for this role is $26.40/hour.

About the role:

Responsible for maintaining ATM and ITM functionality, availability, and optimizing ITM delivery channel performance. Works with internal and external teams to ensure the ATM/ITM channel meets service objectives and service level agreements. Monitor the ATM/ITM performance and identify/implement enhancements to the service as needed to ensure operational excellence.

Major Duties and Responsibilities:

• Manage vendor relationships for the ATM/ITM network across the Credit Union, acting as liaison between PenAir and vendors. Maintains current objectives along with strategic development and integration of the ATM/ITM fleet. Works directly with third party vendors to ensure adherence to contracted service levels for ATM/ITM installations, servicing, and maintenance. Review and approve invoices related to installations, servicing and first- and second-line maintenance.
• Monitors the ATM/ITM fleet to ensure optimal functioning, and coordinates with third-party vendors to deliver timely software and hardware support. Manages and comprehends advanced integration between all ATM/ITM systems to troubleshoot complex issues. This requires working knowledge of the technology to determine possible impact on network function and ensure proper resolution and ensuing compatibility across integrated solutions. Understands regulatory requirements and ensures ATM/ITMs comply as well as cleanliness of units are maintained. Maintain industry knowledge related to ATM/ITM and associated technology.
• Leads new ATM/ITM deployments, ensuring all involved departments and vendors stay on task and meet necessary deadlines. Demonstrates proficiency in identifying the components of hardware and software updates, including security patches and hotfixes, and collaborates with internal stakeholders and external vendors to coordinate deployment and post-implementation monitoring. Coordinates with internal and external teams for purchasing, storing, delivery, testing and deployment as needed. Provides internal support by researching and identifying options and solutions and escalates complex issues to management and/or third-party vendors.
• Responsible for maintaining inventory record of ATM/ITM fleet, including those that are in warehouse. Order new machines and parts as needed, working with third party vendors to ensure we receive the correct model at the lowest cost.
• Performs other job-related duties as assigned, including taking calls outside of normal business hours including weekends.

Minimum Qualifications:

• Three years to five years of similar or related experience, including preparatory experience. 
• A high school degree or equivalent
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills:

• Experience with ATM and ITM hardware and software solutions. 
• Knowledge of network operations and understanding of the technology used for the machine and its communications. 
• Strong technical and computer skills. 
• Good listening; knowledge of office automation products, spreadsheet, e-mail, PC operating systems, able to make decisions with minimum information.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.