Residency Patient Experience Specialist - Military veterans preferred

Residency Patient Experience Specialist

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

This position will assist in coordinating the administrative aspects of providing dental care to patients in the Residency and Specialty clinics of the Dental School and will be assigned among various clinics (Endodontics, Implant, Oral Surgery, Orthodontics, Pediatrics, Periodontics, Prosthodontics and the Center for Patients with Special Needs), providing support during staff call-offs, vacations, and/or when additional support is required.

Physical Effort

This position is primarily sedentary, but does require the ability to move around the School and Clinic areas.

Assignment Category: Full-time regular

Job Classification: Staff.Patient Office Assistant

Job Family: Health Professionals

Job Sub Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Work Arrangement: Monday-Friday, 8:00 a.m.-4:30 p.m.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Not Applicable




Equal employment opportunity, including veterans and individuals with disabilities.

PI277400662