Job Title - Senior Counter Staff

Function - Operations

Reporting to - Service Center In charge

1. Purpose

Responsible for attending walk in customers at the counter and handle bookings.

2. Key Responsibilities

* A professional demeanor and broad knowledge about the business’s products and services.

* To convert all footfalls into bookings

* Build good rapport with customers.

* Ensure on time reporting. 

* To act as a Sales personnel, a customer service personnel, and as operations personnel

* Support the operations team in Tele calling of undelivered shipments (whenever possible)

* Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)

* Ensure proper maintenance of the counter/take ownership.

* Track the cash bookings daily and update the status to regular/important clients.

* Ensure ‘NIL’ errors during data entry.

* Maintain all the necessary records/reports.

* Achieve/surpass the targets set by HO/Regional retail in charge.

* Convert normal bookings into high revenue yielding products like TDD.

* Provide sales lead information in the requisite format to the retail in charge.

* Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.

* Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.

* Ensure proper dressing/grooming as per company standards.

* Ensure that branding (glow sign boards/Logo letters) are maintained neatly.

* Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.