Item Operations & Support Supervisor - Military veterans preferred

·All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Univest Financial Corp


Item Operations & Support Supervisor

US-PA-Souderton

Job ID: 6669
Type: Full Time
# of Openings: 1
Category: Operations
Univest Financial Corporation

Overview

Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.4 billion in assets under management and supervision (as of June, 2025). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

We're hiring an Item Operations & Support Supervisor to join our Souderton based Deposit & Item Operations Team.

Responsible for the supervision of the Item Operations and Support team including scheduling and coverage of teller support phone queue, email and all operational responsibilities in office and WFH. Some evenings and Saturdays required.

Regular coaching and training of staff including one on ones, performance reviews and staff meetings.

Onboarding of new employees.

Compile statistic and evaluation reports to be distributed to the department manager, performing strategic review of data to submit process, procedure, or staffing changes as required.

Timely processing and oversight of all incoming return items from other financial institutions and the Federal Reserve working with both customers and various internal groups such as Commercial Lending and Consumer Bank.

Oversight of processing of all monetary adjustments to customer accounts and stop payment procedures.

Oversight of exception item screening and working with Risk Management to recover funds for fraudulent items.

Assist with internal and external Audit requests by providing requested samples and related documentation.

Responsible for oversight of all Cash Services for financial centers and commercial customers inclusive of but not limited to:

Commercial customer orders, shipments and posting ensuring prevention of loss.

All related duties for foreign currency and checks.

Balancing the bank’s vaults and offsite ATMs inclusive of offsite ATM deliveries.

Branch cash settlement review and support.

Main contact for cash services vendors from the setup and closing deliveries of financial centers to the review and approval of the vendor invoices.

Oversight of account charge off and reporting procedures, dormant account reporting, Reg CC compliance screening, savings bond redemption verification, uncashed bank check monitoring and escheat, duplicate check screening, fee reversal process, deceased account hold procedures and other related processes.

Maintenance of written procedures including staff training and coaching and yearly procedural audit.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Five years’ experience with Deposit/Item Operations or similar banking experience required.

Excellent verbal, written and problem-solving skills with a strong focus on customer service.

Ability to oversee multiple operational functions and employees performing varying responsibilities.

Previous supervisory experience preferred.

Attention to detail with a strong focus on accuracy.

Ability to organize and prioritize to meet deadlines.

Deposit product and deposit regulation knowledge essential. Experience with Jack Henry, Synergy or equivalent banking systems, Excel,

Word, Adobe, Outlook and TEAMS preferred.

Have the capability to complete all job duties remotely as required including supervision of staff.

Wage Range:

The salary for this position ranges from $55,000 to $61,300

Benefits Overview:

Univest offer's a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

#Univest

#LI-Hybrid

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.

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