Flight Support Manager - Military veterans preferred

Eagleview


Locations: Rochester, New York
Categories: Operations
Job Type: Regular Full-Time
Work Type: In Office
Req ID: 2559

Job Description

EagleView® is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data and imagery library encompassing 94 percent of the US population. EagleView provides the most accurate data, enabling customers in the government, construction, solar and insurance industries to make timely, informed and better decisions.

The Manager of Flight Support leads a dynamic team responsible for the installation, maintenance, and technical support of camera systems used in EagleView’s proprietary fixed-wing aerial imaging platforms. This role requires a hands-on leader with strong communication skills, technical acumen, mechanical aptitude, and the ability to thrive in a fast-paced, aviation-focused environment. The Manager will foster a culture of safety, efficiency, and continuous improvement across all flight support operations.

• Lead, supervise, and mentor the Capture System Maintenance (CST) team.
• Ensure all aerial capture assets are fully equipped and supported for successful imagery collection.
• Manage CST schedules, timekeeping, PTO approvals, and attendance records.
• Plan and coordinate field operations for the entire CST team.
• Collaborate with Flight Operations and Planning teams to allocate capture resources effectively.
• Track and report on installation/uninstallation cycles and troubleshooting metrics.
• Oversee the maintenance and accuracy of internal database systems.
• Provide advanced troubleshooting support and technical guidance to CSTs.
• Liaise with internal departments and external suppliers to coordinate equipment maintenance, testing, and issue resolution.
• Ensure TCs are properly trained in the manufacture, maintenance, and operation of imaging systems.
• Support advanced manufacturing and maintenance of camera systems.
• Maintain lab space and equipment inventory in coordination with the Hardware & Inventory Manager.
• Contribute to the development of training materials, maintenance protocols, and installation procedures for new hardware and software systems.
• Support software testing and development initiatives related to capture systems.
• Perform other duties as assigned.

• 2+ years of experience in a supervisory or management role.
• College degree or equivalent practical experience in a relevant field.
• Background in logistics, scheduling, shipping or technical support.
• Strong technical skills in computer hardware/software installation and troubleshooting.
• Excellent written and verbal communication abilities.
• Willingness and ability to travel up to 30% of the time, with seasonal fluctuations.
• Capable of lifting up to 50 lbs independently.

Preferred:

• Previous experience working in photography, aviation, safety, systems field support, GIS or mechanical fields.

• Technical or mechanical certifications/training a plus

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program; Pet Insurance. This is a full-time role based out of Rochester, NY with a salary range of $60,000 to $81,000/year, bonus eligible.

As an Equal Opportunity and E-Verify Employer, EagleView Technologies does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. We are committed to giving all applicants equal opportunity to participate in the application process and are open to discussing reasonable accommodations for candidates with disabilities.

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