Senior Business Consultant-Throughput Optimization Services - Military veterans preferred

Legacy Health

Senior Business Consultant-Throughput Optimization Services

Equal Opportunity Employer/Vet/Disabled



US-OR-PORTLAND

Job ID: 25-44513
Type: Regular Full-Time
System Office 1919 Building

Overview

At Legacy Health, our mission is good health for our people, our patients, our communities, and our world. Above all, we will do the right thing. As part of the Throughput Optimization team, you will be focused on improving systems and processes within our facilities to ensure our patients have access to the right care, at the right time, in the right place, every time.

Inpatient throughput is the process of admitting, treating, and discharging patients in the hospital setting to ensure a timely and appropriate level of care, as just part of the continuum in a patient’s healthcare journey. Evidence shows that hospitals prioritizing patient throughput and patient flow through their facilities have realized improvements in patient care quality, care team and patient satisfaction, and have reduced the potential risks that being in the hospital can pose.

Legacy Health continues to identify areas of opportunity to ensure our patients are discharged when medically ready and that we have capacity to treat and care for the next patient presenting at our facilities. When we focus on where, when, and what care we are providing, we improve the patient's outcome. 

When our patients receive the right care in the right amount of time, we ensure that more patients can receive the hospital-level care they need, when they need it. This work supports Legacy’s mission of caring for our people, our patients, and our community. 

In this position, you will:

• Make a difference in the care and experience of all patients that seek care at Legacy.
• Collaborate with clinicians to support process improvement and standardization
• Be a part of a multi-disciplinary team with shared goals and mission to improve the patient journey.

We are looking for individuals who:

• Are open to change and trying a new way of doing things.
• Like problem solving and process improvement
• Take pride in their work and attention to detail.
• Can work with clinicians within our facilities.

Lead large, complex, cross functional projects with accountability for people and tasks. Demonstrates ability to develop project/program structure, detailed project management plans, schedules, resource plans, and status reports.  Works autonomously leading complex projects with technical components while ensuring process standardization and scalability.  Excels at leading a resolution of cross-functional issues/risks (escalating if needed) and provides weekly and “Just in Time” status reporting to senior leadership using a customer focused dashboard.

Utilizes Legacy operating system best practices to drive continuous improvement by empowering frontline healthcare staff to identify and address root causes of challenges, fostering a culture of curiosity through active listening and asking insightful questions to enhance operational efficiency and patient care.

Education:

• Bachelor’s degree in a related field or equivalent experience required. Master’s degree preferred.

Experience:

• Minimum five years project management experience required with technical projects preferred. Hospital/healthcare setting experience required.

Skills:

• Demonstrated proficiency in project management and planning required.
• Ability to organize, prioritize and apply problem solving skills in a self-directed manner.
• Advanced understanding of hospital systems, including operational and technical systems.
• Ability to coordinate efforts with team members within and outside of own department.
• Ability to drive data and technical strategy with multi-disciplinary team members.
• Strong analytical skills to support technical and data strategic efforts.
• In-depth knowledge of data-management applications and report development.
• Excellent consulting skills to determine key business issues and develop appropriate action plans representing multi-disciplinary perspectives.
• Ability to perform well in a fast-paced and demanding work environment.
• Strong organization, oral and written communication skills for effective interaction and collaboration with staff, senior leaders, and other stakeholders.
• Demonstrated coaching and staff development and mentoring skills.
• Demonstrated ability to build positive working relationships with customers and stakeholders to influence change.
• Demonstrated understanding of the Legacy Operating System in both theory and application.
• Ability to anticipate, initiate and resolve operational issues.
• Ability to be self-directed to accomplish goals and oversee direction of project.
• Knowledge about social determinants of health, principles of diversity/equity/inclusion and culturally responsive practice with populations who have experience historical marginalization.
• Ability to navigate electronic medical records and effectively utilize basic computer programs.

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