Control Tower Coordinator - Military veterans preferred

Responsibilities

• Place booking with carrier/co-loaders.


• Utilize process monitors and workflows on daily basis in Oracle system.


• Provide exceptional services and ensure customer satisfaction, any exceptions need to be escalated on time.


• Ensure smooth and timely freight process flow.


• Ensure accurate and timely data entry into our operating system and other customer specific systems.


• Ensure documents are timely sent to customer or broker for customs purposes.


• Contribute to maintain strong relationships with suppliers (shipping lines, trucking companies, and others)


• Overseas communications, timely responses emails and requests (internal and external)


• Scan and e-File relevant documents to overseas stations, agents and/or customers


• Sorting and filing of documents to prevent any backlog in paper administration.


• Any other duties as assigned by the superior from time to time.


• Ability to prioritize based on importance/urgency.

Requirements

• Minimum 1-2 years of working experience in freight forwarding experience is a must.


• Understanding of international freight documentation process, a plus


• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.


• Pro-active, strong organizational skills


• Good computer skills (Microsoft Office) and prefer fluent in English speaking and Mandarin Chinese (HSK5-6 or business level if any)


• Problem solving skills.


• Good analytical and proactive mindset


• Have a sense of ownership and accountability.