Specialist - Master Data Management - Military veterans preferred

Job Title: Specialist – MDM

Job Location: Manila

In this role, you will have the opportunity to operate on a segment of service we offer for MDM, maintain Internal Pricing Templates and handling end-to-end upload of formulated rates to various charge codes in CW1 for smooth customer Implementation.

Key Responsibilities:

· Handle pricing information received from the IMPACT / BID Team, then Clean this IPT data (as per SOP) and update it in a standardized template and uploads in CW1.

· Troubleshoot and implement client requirements.

· Handle the contract renewals for new/existing customers.

· Handle the new and maintain the rates in the CW1 systems for various customers.

· Understand customer and key stakeholders interests and concerns.

· Act as a key contact for various stakeholders.

· Convince other subject matter experts to accept new concepts, practices, and approaches.

· Document solutions and decisions for Stakeholders to confirm.

· Chase owners or actions, escalates when required, ability to push-back in a documented way.

· Manages project in matrix organization.

· Report issues to Senior Stakeholders.

· Document informed decisions on Designs and Solutions, for Internal or Customer-facing projects.

· Collaborate / communicate with ITS, Operations, Customer's IT team.

· May cooperate with and coordinate 3rd parties e.g. external service providers.

· Build strong, trusting cross-functional relationships with DHL Managers.

Required Skills/Abilities:

· Graduate (Bachelor’s degree from a recognized University in any discipline).

· Pricing/Rate management Qualification (preferable).

· Minimum 5 years of experience.

· Possesses good knowledge of different software systems, client/server architectures and various compatibility requirements.

· Good communication, both verbal/written is required.

· Experience in working with CW1.

· Knowledge on Microsoft Office Tools.

· Knowledge on visualization Tools.

· Strong analytical Skills.

· Understanding of Freight Forwarding Product Operations lifecycles, an advantage.

· Technical aptitude, including but not limited to Data Communication protocols, EDI configurations, Data Field gapping and mapping.

· Should be flexible to work in shifts (including night)