Specialist OFR (OAM)
- Military veterans preferred
2025-08-21 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bogotá Colombia
Title: Specialist OFR (OAM)
Location: GSC BOG
The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.
Key Responsibilities:
Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required)
Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
Meet all commitments to the customers in terms of follow-up/ongoing communication
Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer
Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
Record any customer complaints; solves customer complaints or assigns tasks to other functions
Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
Skills / Requirements:
Professionals in industrial engineering, international business, or related fields
Minimum of 1 year in Freight Forwarding
Excellent verbal and written communication skills & business skills in English and Spanish
Customer service and communication skills.
Teamwork and autonomy
Relevant information:
Type of Contract: Indefinite - Directly with DHL Colombia.
