Consignment Support Specialist - Military veterans preferred

2025-08-21
Straumann Group
Other

/yr

  employee   contract


Andover
Massachusetts
01810
United States

Straumann Group


Position Title: Consignment Support Specialist

Location/s: Andover (MA), United States

Job Category: Corporate & Support Functions

Company: STUS - Straumann US

Description:

#ChangeMakers


Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#WeChangeDentistry every day. Be part of it.


Position Summary:
The Consignment Support Specialist supports the day-to-day operations of Straumann’s cabinet consignment program for all customers. This position works with internal teams to ensure operational efficiencies needed to exceed our customers’ expectations.

Job Responsibilities:
This position is responsible for, but not limited to, the following:
• Troubleshoot and resolve customer issues related to RFID or Zimbis cabinet malfunctions.
• Support the sales force with scheduling and conducting inventory counts within their regions.
• Handle all order-based transactions for all consignments, including billing usage and replenishments.
• Manage consignment inventory stock levels, turns, counts, and reconciliation.
• Work with a continuous improvement mindset to help make suggestions for streamlining cabinet and consignment processes.
• Support one of our top customers, ClearChoice and all their customer locations with all cabinet and portal needs.
• Answer phone calls and email tickets within our service level agreements to ensure customer satisfaction.
• Other duties as assigned.

Physical Attributes:
• May sit for extended periods of time.
• Utilize dexterity abilities to perform typing, operate a computer and other office equipment, to perform filing, and related job responsibilities and attention to detail competence.
• Spend significant time reading both on paper and on a computer.


Work Environment:
• General office environment.
• Noise level in the work environment is usually quiet to moderate.

Minimum Qualifications:
• High School Diploma or GED
• 3+ years of experience in a customer support role.


Preferred Qualifications:
• High proficiency in SAP
• Ability to multi-task and prioritize effectively.
• Analytical problem-solving skills
• Customer Service skills
• Strong written and oral communication skills
• Team Player


Additional Information:

Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
  • A 401(K) plan to help you plan for your future with an employer match
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
  • Generous PTO allowance - plenty of time to recharge those batteries!

Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.

Videos To Watch:

https://youtu.be/3lq5BLAvIdQ

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: United States : Andover (MA)

Travel Percentage: 0%

Requisition ID: 18973




Equal Opportunity and Affirmative Action Employer (US applicants only)


Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

We comply with the Employee Polygraph Protection Act (EPPA), and Massachusetts law. It is unlawful for private employers to use lie detector tests for pre-employment screening or during employment, except in limited circumstances. An employer who violates this law shall be subject to criminal penalties and civil liability.

EEO is the Law - English Acccessible Version
EEO is the Law - English
EEO is the Law - Spanish
EEO is the Law - Supplement
E-Verify Participation
IER Right to Work
Pay Transparency Nondiscrimination
Straumann Group EEO-AA Policy

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Equal employment opportunity, including veterans and individuals with disabilities.

PI277451115

 

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